AI Powered Review
Management built for revenue growth

Get your hands on our AI powered review management solution that helps you build positive brand sentiment while automating up to 90% of the responses. Saving you both time and money!

Trusted by local brands and businesses

Manage and automate all your reviews in a single place.

Location Reviews

Boost your local & digital brand reputation by keeping a close eye on your business listings. Monitor location based reviews on platforms like Facebook, Google, TripAdvisor, Yelp and more.

eCommerce Reviews

Build better product reviews and drive more sales by integrating ecommerce platforms like Amazon and Flipkart. You can even listen and respond to reviews on your own online store and website!

App Reviews

Have iOS or Android applications? Increase downloads and improve your reputation by monitoring reviews on both platforms all from a single platform.

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Keep a pulse on your brand reputation

Become results driven and build more meaningful customer connections with a smart, fully integrated review management platform.

Automated Responses: Auto-respond to reviews using our AI-embedded Review Assist™ based on sentiment.

Customer Sentiment Analysis: Automatically receive customer sentiment ratings & tags for all of your reviews.

CSAT Scoring: Receive aggregated CSAT scores across review channels all in a single dashboard.

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WORKFLOWS AND AUTOMATION

Features we wouldn't let you go without

All in one Inbox

See incoming reviews in real-time, all in a single interface.

Read & Reply

Engage with your reviews right from the inbox in real-time.

Advanced Filtering

Easily organize your inbox based on date/time, channel and other custom rules.

Review Tagging

Categorize reviews and create custom tags so its organized the way you want it.

Intelligent Routing

Assign roles and route reviews to you or your team members as you see fit.

Performance Monitoring

Measure the impact, monitor your team and turn insights into valuable business outcomes.

Automation

Auto-route reviews to different queues based on sentiment and auto-respond with our AI powered review assistant.

Surveys

Send surveys across all channels or only specific ones.

Escalations

Set alerts and auto-prioritize reviews that require role based responses. Solve important issues quickly and efficiently.

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Why Nextiva

Any team can benefit from Nextiva Social and Review Marketing Cloud

Years of Experience

We’ve been helping brands and businesses deliver great customer experiences for over 10 years. And we continue to listen and learn from our customers so our product meets your needs and expectations.

Continuous Innovation

We make sure our products stay the best in the industry. It's important to us that our products are reliable and provide you with the quality service & innovation you expect from an industry leader.

Easy Onboarding & Deployment

We provide both self-serve and support guided onboarding and deployment, so you can get started quickly and have all of your questions answered from day one.

Return on Investment

We measure our success on our customers' return on investment. Our platform is designed to improve your operational efficiency and turn your online reputation into a revenue driver for your business.

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Highly regarded by customers, employees, and analysts.

Frost & Sullivan. Leader 2022, new product innovation

Business awards

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“Nextiva aims to remove the friction, frustration,
inefficiencies, and errors that come with the "franckenstack" systems that many customer service agents have to deal with on a daily basis.”

Featured in 100+ Articles in

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Just talk to a real human.

Call (888) 265-5794

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"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

Chris Brencans, CMO
On The Map Marketing

We'd like to know you better so we can serve you better.

We'll give you an intro to the perfect solution that fits your business. Get started on your journey to fearless growth.

Your personalized demo. What to expect:

Expect specifics. Tailored exactly to your business (we do our research).
Expect experts. Our product team will personally answer your questions.
Expect quickness. Personalized, specific, clear, and to the point - you’re busy!

Hate filling out forms?
Talk to us.

Call (888) 265-5794

Gartner. Leader: Peer Insights Voice of the Customer

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Fill in your info and we'll come prepared - spoiler, we do our research.

Use fewer apps, get more done.

AI Powered Review
Management built for revenue growth

Get Started Today

Trusted by local brands and businesses

Manage and automate all your reviews in a single place.

Location Reviews

eCommerce Reviews

App Reviews

Keep a pulse on your brand reputation

Features we wouldn't let you go without

Why Nextiva

“Nextiva aims to remove the friction, frustration,
inefficiencies, and errors that come with the "franckenstack" systems that many customer service agents have to deal with on a daily basis.”

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

We'd like to know you better so we can serve you better.

Your personalized demo. What to expect:

Request a demo

Download the NextivaONE app.

Desktop

Mobile

AI Powered Review Management built for revenue growth

Get Started Today

Trusted by local brands and businesses

Manage and automate all your reviews in a single place.

Location Reviews

eCommerce Reviews

App Reviews

Keep a pulse on your brand reputation

Features we wouldn't let you go without

Why Nextiva

“Nextiva aims to remove the friction, frustration, inefficiencies, and errors that come with the "franckenstack" systems that many customer service agents have to deal with on a daily basis.”

"Nextiva puts all my customer data in one place. I can view account history, notes and documents from one screen. Nextiva takes the guesswork out of customer relationships."

We'd like to know you better so we can serve you better.

Your personalized demo. What to expect:

Request a demo

Download the NextivaONE app.

Desktop

Mobile

AI Powered Review
Management built for revenue growth

“Nextiva aims to remove the friction, frustration,
inefficiencies, and errors that come with the "franckenstack" systems that many customer service agents have to deal with on a daily basis.”