{"id":76597,"date":"2022-09-03T15:00:00","date_gmt":"2022-09-03T19:00:00","guid":{"rendered":"https:\/\/crazyeggblog.wpengine.com\/?p=76597"},"modified":"2026-02-17T10:06:35","modified_gmt":"2026-02-17T18:06:35","slug":"how-to-remove-reviews-from-facebook","status":"publish","type":"post","link":"https:\/\/www.crazyegg.com\/blog\/how-to-remove-reviews-from-facebook\/","title":{"rendered":"How to Remove Reviews From Facebook"},"content":{"rendered":"

Facebook is one of the most popular social networking platforms in the world, with billions of people using it every month. It\u2019s great for staying in touch with friends and family, sharing news and experiences, and connecting with like-minded people.<\/p>

For businesses, it\u2019s also an excellent place to build a community, engage people with your brand, promote upcoming events, and sell products or services.<\/p>

And because Facebook is so woven into how people discover and evaluate brands, it\u2019s also a place where customers share feedback publicly. That\u2019s why it\u2019s important to keep an eye on your Facebook Page and address negative feedback quickly\u2014before it impacts trust or sales.<\/p>

In this article, we\u2019ll show you how to do just that.<\/p>

Why Removing Reviews From Facebook is Worth It<\/h2>

Imagine this: you\u2019re scrolling through Facebook looking for something to do when you see an ad for a new restaurant in town. You click through and check what people are saying, but the feedback is overwhelmingly negative.<\/p>

What are you going to do? Chances are, you\u2019re not going to visit that restaurant anytime soon.<\/p>

Now flip it around: you\u2019re the restaurant owner and you\u2019re running Facebook ads to promote your new venture. When users click your ad, they\u2019re curious and primed to give you a shot.<\/p>

But if the first thing they see is a harsh recommendation or a low rating, they may change their minds and go somewhere else instead. In that case, your targeting and ad spend can get wasted fast.<\/p>

In this day and age, reputation is everything. And social media can make or break a business quicker than most people realize.<\/p>

With lots of positive feedback on your Page, you\u2019re more likely to attract new customers and keep them coming back. But if potential customers see negative reviews front and center, they might not even bother giving you a chance.<\/p>

Plus, customer feedback across the web\u2014including social platforms\u2014can influence how people find and choose local businesses. Even when it doesn\u2019t directly control rankings, it absolutely affects clicks, conversions, and trust.<\/p>

If you have negative reviews on your Facebook Page, it could be hurting your business more than you realize. That\u2019s why it\u2019s important to deal with them as soon as possible.<\/p>

The Investment Needed to Remove a Review on Facebook<\/h2>

Before we get into the details of how to remove a review on Facebook, it\u2019s important to note that there\u2019s an investment required.<\/p>

You can\u2019t simply delete any review left by a customer. If you could, reviews wouldn\u2019t mean anything.<\/p>

In most cases, the only way to get a review removed is to report it and let Facebook decide whether it violates their rules.<\/p>

And even then, doing this takes time\u2014often a lot of it. Time will probably be the biggest investment you make if you want to manually manage all of your Facebook reviews.<\/p>

Online reputation management software helps businesses track and respond to reviews on Facebook and across other sites. With these tools, you can monitor your reputation in near real time and take proactive steps to address negative sentiment.<\/p>

Many platforms can also help you request more customer feedback and showcase positive reviews in the right places.<\/p>

The cost of this type of software varies depending on the features offered. Smaller businesses and individual service providers can often find free or low-cost options, while enterprise companies can choose from robust solutions that extend beyond review management into broader customer experience and brand monitoring.<\/p>

As more consumers turn to online feedback before buying, reputation management tools have become essential for companies looking to protect and strengthen their brand.<\/p>

If you\u2019re interested in managing your online brand, check out our blog post on the best online reputation management platforms<\/a> for your business.<\/p>

6 Steps to Remove a Negative Review on Facebook<\/h2>

If you\u2019ve decided you want to take the necessary steps to remove a negative review on Facebook, follow these instructions:<\/p>

Step 1: Check your Facebook business profile for reviews<\/h3>

The first step is to check your business Page on Facebook and see what feedback is already posted. If you have a Facebook Page set up, there\u2019s a good chance it\u2019s configured to accept reviews or recommendations.<\/p>

To check, go to your Page and look for the Reviews or Recommendations section. If you don\u2019t see it right away, it may be tucked under a menu like More<\/strong> or appear as a tab\/section depending on your Page layout.<\/p>

Once you\u2019re there, you\u2019ll see a list of feedback left for your business.<\/p>

From there, you\u2019ll be able to see the rating or recommendation (if shown), the name of the person who left it, when it was posted, and the text of the review.<\/p>

Read through everything so you can decide which reviews need a response and which ones might be worth reporting.<\/p>

Step 2: Disable the ability for customers to leave reviews on your page<\/h3>

Disabling reviews means your business won\u2019t be dragged down by future bad reviews on Facebook. If your primary goal is to avoid negative reviews entirely, turning off this feature is the simplest way to do it\u2014and the only way to guarantee you won\u2019t receive new ones on your Page.<\/p>

If you decide to do this, remember that disabling reviews also removes your ability to showcase positive feedback. Fewer visible reviews can reduce trust for people who are checking you out for the first time.<\/p>

Still, if you\u2019re adamant about not dealing with reviews on Facebook, this is the cleanest solution.<\/p>

To do this, go to your Facebook Page settings and look for your Page\u2019s tabs\/sections (often listed under something like Page<\/strong>, Templates and tabs<\/strong>, or Page settings<\/strong>). Find the Reviews\/Recommendations section and toggle it off<\/strong>, then save your changes.<\/p>

You can turn reviews back on at any time through the same settings.<\/p>

Step 3: Report the review you want to have removed<\/h3>

If you want to keep reviews enabled but remove a specific review, you can report it.<\/p>

Reporting a review tells Facebook you believe it violates their rules. That can include things like hate speech, harassment, threats, graphic content, nudity, impersonation, scams, spam, fake engagement, or feedback that isn\u2019t actually about your business.<\/p>

When you report a review, Facebook will review it and decide whether it should be removed.<\/p>

If Facebook agrees it violates their policies, they\u2019ll take it down.<\/p>

To report a review, open the review on your Page and look for the options menu (often shown as three dots). Choose the option to report it, then follow the prompts to select the reason.<\/p>

Keep in mind Facebook may leave the review up if it doesn\u2019t violate their rules\u2014so this isn\u2019t guaranteed.<\/p>

Step 4: Respond to the negative review<\/h3>

Sometimes, the best reaction to a negative review isn\u2019t to try to delete it. And even if you plan to report it, it\u2019s almost always smart to respond in the meantime.<\/p>

The key is to respond in a way that doesn\u2019t make things worse. Even if the customer was in the wrong, avoid getting into a public back-and-forth argument.<\/p>

Instead, acknowledge the issue, apologize for their experience, and let them know you\u2019re looking into it. If it makes sense, offer a reasonable way to make it right.<\/p>

For example, someone who had a bad experience using your online consulting service may write:<\/p>

“I paid for a one-hour consultation and the person I spoke to barely gave me any time at all. It was a waste of money.”<\/p>

In that case, you might respond with something like:<\/p>

“I\u2019m sorry to hear you didn\u2019t have a good experience. We take feedback seriously, and I apologize that we fell short here. If you\u2019re open to it, I\u2019d like to look into what happened and make it right. Please message us with the details of your session so we can help.”<\/p>

This approach shows other potential customers you\u2019re paying attention, you care, and you\u2019re willing to resolve problems professionally.<\/p>

To respond to a review, open the review and use the reply box to post a public response.<\/p>

If you want to take the conversation private, you can usually message the reviewer directly from the review options (if available) or ask them to message your Page so you can resolve it offline.<\/p>

Step 5: Encourage your customers to leave positive reviews<\/h3>

The best way to combat negative reviews is to collect more positive, honest feedback from real customers. A handful of strong recommendations can quickly outweigh the occasional bad one.<\/p>

A few good ideas for getting more reviews include:<\/p>