{"id":57881,"date":"2021-12-21T14:00:00","date_gmt":"2021-12-21T19:00:00","guid":{"rendered":"https:\/\/crazyeggblog.wpengine.com\/?p=57881"},"modified":"2026-06-17T05:52:30","modified_gmt":"2026-06-17T12:52:30","slug":"vonage-review","status":"publish","type":"post","link":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/","title":{"rendered":"Vonage Review – The Good and Bad in 2026"},"content":{"rendered":"\n

Vonage<\/a> isn\u2019t one of our favorite business communications providers, but that doesn\u2019t mean it\u2019s not right for you. It has a range of unique capabilities including a full developer platform and usage-based APIs plus the backing of a massive corporation with deep pockets. Aside from that, it offers a simple business phone system, customizable contact center solution, and enterprise conversational commerce platform.<\/p>\n\n\n\n

However, its out-of-the-box communications tools are expensive and they continue to fall further behind more affordable alternatives as shown below.<\/p>\n\n\n\n

Vonage Compared to Its Closest Competitors<\/h2>\n\n\n\n

Nextiva\u2019s<\/a> our top recommendation for business communications, unless you\u2019re looking for usage-based APIs and a low or no-code application builder. For everything else, Nextiva offers more reliable, trustworthy, and comprehensive solutions complete with stronger customer service at a similar price point. Ease of use and implementation is comparable across the two, so you won\u2019t be making any sacrifices there either. In fact, Nextiva typically offers stronger self-administration capabilities than Vonage.<\/p>\n\n\n\n

Check out our favorite VoIP phone systems<\/a> to learn more about Nextiva and other Vonage competitors.<\/p>\n\n\n\n

Vonage: The Good<\/h2>\n\n\n\n

Very fast and easy setup: <\/strong>If you aren\u2019t using desk phones, Vonage\u2019s phone system<\/a> can take a few hours (at most) to set up. It can be as fast as a few minutes if you only have a handful of users. All you have to do is download the app, configure a few basic settings, and you\u2019re good to go. Desk phones and Vonage\u2019s other products may take a bit longer, but are still far easier to rollout than many other providers.<\/p>\n\n\n\n

Simple interface: <\/strong>For end users, Vonage\u2019s usability is excellent. The interface is clean and straightforward. It\u2019s easy to find what you\u2019re looking for and you don\u2019t have to dig through a ton of menus to find the most important areas of the app.<\/p>\n\n\n\n

Strong administration portal: <\/strong>It\u2019s just as straightforward for administrators. Setting up basic call flows, updating user settings, and managing the system is a breath of fresh air.<\/p>\n\n\n\n

Full UCaaS solution: <\/strong>Depending on the plan, you\u2019ll get the broader range of UCaaS features, including voice with unlimited domestic calling, video meetings (on higher tiers), team messaging, and texting. Fax is available, but it\u2019s typically an add-on.<\/p>\n\n\n\n

Decent mobility features: <\/strong>Users can take advantage of call forwarding, simultaneous ring, and follow me functionality on top of a mobile app so they don\u2019t have to be tied to their desks. It can also work well for remote workers or those with a hybrid work schedule, too.<\/p>\n\n\n\n

That paired with the built-in collaboration tools<\/a> keeps teams connected, no matter where they work.<\/p>\n\n\n\n

International and vanity phone numbers: <\/strong>Vonage offers global phone numbers in a wide range of different countries to make it easier for world-wide customers to reach you. You can also purchase a vanity number.  Some providers only offer one or the other. Or neither.<\/p>\n\n\n\n

AI virtual assistant: <\/strong>Vonage\u2019s AI assistant was built to help fill in the gaps of your human team without having to hire additional resources. It\u2019s a conversational AI solution that can help handle common customer interactions, take action, and free up employees for more advanced problem solving. Vonage also offers managed options where experts help configure and optimize the experience over time, depending on the product and package you choose.<\/p>\n\n\n\n

Wide range of add-ons: <\/strong>You\u2019ll be able to customize the features you have access to, so you can create a somewhat custom solution centered around what you need. There are a ton of options to choose from, including things like faxing, call recording, a centralized business inbox, a paging system, call queueing, conference bridges, and more.<\/p>\n\n\n\n

Vonage for Microsoft Teams: <\/strong>If you already use Microsoft Teams, you can add Vonage calling and related capabilities directly into the software without requiring users to switch apps.<\/p>\n\n\n\n

Customizable call center software: <\/strong>Vonage\u2019s call center software is more comprehensive than its phone systems. Even entry-level packages can include key features like IVR, skills-based routing, screen pops, call recording, and analytics. More advanced quality monitoring, callbacks, workforce tools, and APIs are typically reserved for higher tiers or add-ons.<\/p>\n\n\n\n

Communications APIs: <\/strong>Similar to Twilio, Vonage offers a range of APIs. Voice, video, SMS, email, 2FA, and verification are just a few of the options available. You can also leverage low and no-code tools (where available) to streamline the customer journey<\/a> from start to finish. Pricing is based on usage, so you only pay for what you use\u2014and many API products offer a way to test before you commit.<\/p>\n\n\n\n

Conversational commerce: <\/strong>Vonage\u2019s commerce solution lets you centralize communications across numerous digital channels, like WhatsApp, messaging apps, social media, and texting. It also includes live chat and chatbot capabilities plus automations to engage customers at every step of the buying process.<\/p>\n\n\n\n

You can even bring in your fulfillment, inventory management, marketing tools, and payment platforms to create a centralized business hub. It\u2019s expensive, but can be a powerful solution for the right retailers.<\/p>\n\n\n\n

Vonage: The Bad<\/h2>\n\n\n\n

Recent FTC lawsuit: <\/strong>In 2023, the Federal Trade Commission ordered Vonage<\/a> to pay its previous customers nearly $100 million in refunds<\/a> for making it nearly impossible to cancel their services. They also got in trouble for charging \u201cjunk fees\u201d and continuing to charge customers who requested a cancellation. As part of Vonage\u2019s agreement with the FTC, they had to simplify their cancellation processes and quit charging customers after they\u2019ve cancelled.<\/p>\n\n\n\n

Acquired by Ericsson in 2022: <\/strong>Most of the communications providers we review are making acquisitions left and right\u2014to us, it\u2019s an indicator that they\u2019re doing well and continuing to grow. Vonage, on the other hand, was acquired by a massive global corporation<\/a> a few years ago (2022). While it\u2019s not necessarily a dealbreaker, we\u2019ve seen a pattern of well-known companies offering lower quality services or getting abandoned altogether after being bought out. No matter how you look at it, acquisitions are a massive shake up for everyone involved to say the least.<\/p>\n\n\n\n

Poor reputation: <\/strong>Just about every provider we\u2019ve looked into has at least one Reddit thread or a handful of negative reviews from previous customers slamming the service. Mistakes happen and people tend to talk more about negative experiences than they do the good ones. So, we take these with a grain of salt.<\/p>\n\n\n\n

However, Vonage consistently has poor reviews across different review aggregation sites and more horror stories than the rest. That said, some customers report better experiences more recently\u2014so it\u2019s worth paying attention to the most current reviews, not just the oldest ones.<\/p>\n\n\n\n

No desk phones or video meetings on the entry-level plan: <\/strong>Vonage\u2019s cheapest plan can cost a few dollars per month less than Ooma, Nextiva, RingCentral, and many other providers. However, it doesn\u2019t support VoIP desk phones or include video meetings at that level\u2014most of the others do, making them a much better value for the money.<\/p>\n\n\n\n

Call recording limits and add-on costs: <\/strong>Call recording isn\u2019t a standard feature across Vonage plans. It\u2019s commonly sold as an add-on with storage limits (for example, a set number of hours per extension) unless you upgrade or purchase additional capacity. Other providers often include recording more broadly or offer higher default storage.<\/p>\n\n\n\n

Self-administration is lacking: <\/strong>There are quite a few things administrators can\u2019t do on their own. Adding new users, configuring new phones, and other basic tasks may require help from customer support, depending on the account setup and what you\u2019re trying to change.<\/p>\n\n\n\n

Integrations can feel limited:<\/strong> Vonage offers an app marketplace with 20+ integrations, but if the tools you rely on aren\u2019t supported, you may need custom work via APIs or a connector to tie everything together.<\/p>\n\n\n\n

Nearly everything\u2019s an add-on: <\/strong>Many standard features\u2014like advanced call handling, call recording, faxing, and queueing\u2014can be add-ons that drive up the price. While it can be nice to only pay for the features you need, you could end up paying significantly more for the exact same features you\u2019d get at no extra cost with other providers.<\/p>\n\n\n\n

Expensive for what you get: <\/strong>At the same price point, you can get advanced features like IVR, transcriptions, AI meeting summaries, visual voicemail, call queues, recording, and more with RingCentral. With Nextiva, you\u2019ll get a more all-in-one communications package with strong support at a similar cost. Overall, Vonage can get expensive compared to more comprehensive alternatives\u2014especially when you account for the cost of extra add-ons.<\/p>\n\n\n\n

Vonage Plans and Pricing<\/h2>\n\n\n\n

Vonage\u2019s<\/a> business phone system starts at $13.99 per line per month if you sign a year-long contract (for small teams). Alternatively, you can pay $19.99 per month on a month-to-month basis. At the annual price, it\u2019s several dollars cheaper than most. But as we mentioned, it\u2019s missing a lot of critical features, and you\u2019ll likely have to upgrade to the middle tier to get what you need.<\/p>\n\n\n\n

The middle tier is $20.99 per line per month with annual billing, or $29.99 per line per month if you pay monthly. Either way, it\u2019s often more expensive than similar plans with other providers.<\/p>\n\n\n\n

At this stage, it can still feel limited, especially when you compare it against providers like Nextiva<\/a> or RingCentral<\/a>.<\/p>\n\n\n\n

Even Dialpad<\/a> and Zoom Phone\u2019s<\/a> entry-level plans can be competitive on price, depending on whether you want unlimited calling or metered usage.<\/p>\n\n\n\n

The contact center plans are generally based on custom pricing and can get expensive as you add seats, channels, and advanced features. Vonage\u2019s APIs are usage-based, depending on the specific products you use\u2014so it can be cost-effective for some use cases and pricey for others.<\/p>\n\n\n\n

Vonage\u2019s conversational commerce solution includes a $5,000+ setup fee and ongoing monthly fees, making it a pricy solution for larger retailers.<\/p>\n\n\n\n

Get in touch with Vonage\u2019s sales team<\/a> to see if it\u2019s right for you.<\/p>\n","protected":false},"excerpt":{"rendered":"

Vonage isn\u2019t one of our favorite business communications providers, but that doesn\u2019t mean it\u2019s not right for you. It has a range of unique capabilities…<\/p>\n","protected":false},"author":239,"featured_media":97119,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_lmt_disableupdate":"no","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[875],"tags":[],"class_list":["post-57881","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-it"],"yoast_head":"\nVonage Review - The Good and Bad in 2026<\/title>\n<meta name=\"description\" content=\"Vonage offers a range of business communications tools. Learn what we like and don't like about it in our in-depth review, today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.crazyegg.com\/blog\/vonage-review\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vonage Review - The Good and Bad in 2026\" \/>\n<meta property=\"og:description\" content=\"Vonage offers a range of business communications tools. Learn what we like and don't like about it in our in-depth review, today.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.crazyegg.com\/blog\/vonage-review\/\" \/>\n<meta property=\"og:site_name\" content=\"The Daily Egg\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/crazyegganalytics\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-21T19:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-17T12:52:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2024\/04\/22164052\/Vonage.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"674\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Cait Baker\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@CrazyEgg\" \/>\n<meta name=\"twitter:site\" content=\"@CrazyEgg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cait Baker\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"17 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/\"},\"author\":{\"name\":\"Cait Baker\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#\\\/schema\\\/person\\\/b8c80426e02a0a37a247636ffd3f51dc\"},\"headline\":\"Vonage Review – The Good and Bad in 2026\",\"datePublished\":\"2021-12-21T19:00:00+00:00\",\"dateModified\":\"2026-06-17T12:52:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/\"},\"wordCount\":1669,\"publisher\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ceblog.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/22164052\\\/Vonage.webp\",\"articleSection\":[\"IT\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/\",\"url\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/\",\"name\":\"Vonage Review - The Good and Bad in 2026\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ceblog.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/22164052\\\/Vonage.webp\",\"datePublished\":\"2021-12-21T19:00:00+00:00\",\"dateModified\":\"2026-06-17T12:52:30+00:00\",\"description\":\"Vonage offers a range of business communications tools. Learn what we like and don't like about it in our in-depth review, today.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ceblog.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/22164052\\\/Vonage.webp\",\"contentUrl\":\"https:\\\/\\\/ceblog.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/2024\\\/04\\\/22164052\\\/Vonage.webp\",\"width\":674,\"height\":400,\"caption\":\"Vonage offers communications APIs, unified communications, contact center, and conversational commerce solutions.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/vonage-review\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"IT\",\"item\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/category\\\/it\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Vonage Review – The Good and Bad in 2026\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/\",\"name\":\"The Crazy Egg Blog\",\"description\":\"Website Optimization\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#organization\",\"name\":\"Crazy Egg\",\"url\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ceblog.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/2015\\\/06\\\/Crazy-Egg-logo-small.png\",\"contentUrl\":\"https:\\\/\\\/ceblog.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/2015\\\/06\\\/Crazy-Egg-logo-small.png\",\"width\":191,\"height\":100,\"caption\":\"Crazy Egg\"},\"image\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/crazyegganalytics\\\/\",\"https:\\\/\\\/x.com\\\/CrazyEgg\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/crazy-egg\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCJNe_xmPi07YezxaqfoRVqg\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#\\\/schema\\\/person\\\/b8c80426e02a0a37a247636ffd3f51dc\",\"name\":\"Cait Baker\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/af9ddc566896877bee007be9bb94e361376993ef93ad8a1961d573747b632d96?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/af9ddc566896877bee007be9bb94e361376993ef93ad8a1961d573747b632d96?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/af9ddc566896877bee007be9bb94e361376993ef93ad8a1961d573747b632d96?s=96&d=mm&r=g\",\"caption\":\"Cait Baker\"},\"description\":\"Cait is a banjo player, snowboarder, climber, cat mom, and (former) engineer who lives in Olympia, WA. She's been a professional writer for more than five years, specializing in B2B software with a technical yet empathetic approach that puts data and hands-on experience at the heart of every review.\",\"url\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/author\\\/cait\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Vonage Review - The Good and Bad in 2026","description":"Vonage offers a range of business communications tools. Learn what we like and don't like about it in our in-depth review, today.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/","og_locale":"en_US","og_type":"article","og_title":"Vonage Review - The Good and Bad in 2026","og_description":"Vonage offers a range of business communications tools. Learn what we like and don't like about it in our in-depth review, today.","og_url":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/","og_site_name":"The Daily Egg","article_publisher":"https:\/\/www.facebook.com\/crazyegganalytics\/","article_published_time":"2021-12-21T19:00:00+00:00","article_modified_time":"2026-06-17T12:52:30+00:00","og_image":[{"width":674,"height":400,"url":"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2024\/04\/22164052\/Vonage.webp","type":"image\/webp"}],"author":"Cait Baker","twitter_card":"summary_large_image","twitter_creator":"@CrazyEgg","twitter_site":"@CrazyEgg","twitter_misc":{"Written by":"Cait Baker","Est. reading time":"17 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/#article","isPartOf":{"@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/"},"author":{"name":"Cait Baker","@id":"https:\/\/www.crazyegg.com\/blog\/#\/schema\/person\/b8c80426e02a0a37a247636ffd3f51dc"},"headline":"Vonage Review – The Good and Bad in 2026","datePublished":"2021-12-21T19:00:00+00:00","dateModified":"2026-06-17T12:52:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/"},"wordCount":1669,"publisher":{"@id":"https:\/\/www.crazyegg.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/#primaryimage"},"thumbnailUrl":"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2024\/04\/22164052\/Vonage.webp","articleSection":["IT"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/","url":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/","name":"Vonage Review - The Good and Bad in 2026","isPartOf":{"@id":"https:\/\/www.crazyegg.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/#primaryimage"},"image":{"@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/#primaryimage"},"thumbnailUrl":"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2024\/04\/22164052\/Vonage.webp","datePublished":"2021-12-21T19:00:00+00:00","dateModified":"2026-06-17T12:52:30+00:00","description":"Vonage offers a range of business communications tools. Learn what we like and don't like about it in our in-depth review, today.","breadcrumb":{"@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.crazyegg.com\/blog\/vonage-review\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/#primaryimage","url":"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2024\/04\/22164052\/Vonage.webp","contentUrl":"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2024\/04\/22164052\/Vonage.webp","width":674,"height":400,"caption":"Vonage offers communications APIs, unified communications, contact center, and conversational commerce solutions."},{"@type":"BreadcrumbList","@id":"https:\/\/www.crazyegg.com\/blog\/vonage-review\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.crazyegg.com\/blog\/"},{"@type":"ListItem","position":2,"name":"IT","item":"https:\/\/www.crazyegg.com\/blog\/category\/it\/"},{"@type":"ListItem","position":3,"name":"Vonage Review – The Good and Bad in 2026"}]},{"@type":"WebSite","@id":"https:\/\/www.crazyegg.com\/blog\/#website","url":"https:\/\/www.crazyegg.com\/blog\/","name":"The Crazy Egg Blog","description":"Website Optimization","publisher":{"@id":"https:\/\/www.crazyegg.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.crazyegg.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.crazyegg.com\/blog\/#organization","name":"Crazy Egg","url":"https:\/\/www.crazyegg.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.crazyegg.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2015\/06\/Crazy-Egg-logo-small.png","contentUrl":"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2015\/06\/Crazy-Egg-logo-small.png","width":191,"height":100,"caption":"Crazy Egg"},"image":{"@id":"https:\/\/www.crazyegg.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/crazyegganalytics\/","https:\/\/x.com\/CrazyEgg","https:\/\/www.linkedin.com\/company\/crazy-egg\/","https:\/\/www.youtube.com\/channel\/UCJNe_xmPi07YezxaqfoRVqg"]},{"@type":"Person","@id":"https:\/\/www.crazyegg.com\/blog\/#\/schema\/person\/b8c80426e02a0a37a247636ffd3f51dc","name":"Cait Baker","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/af9ddc566896877bee007be9bb94e361376993ef93ad8a1961d573747b632d96?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/af9ddc566896877bee007be9bb94e361376993ef93ad8a1961d573747b632d96?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/af9ddc566896877bee007be9bb94e361376993ef93ad8a1961d573747b632d96?s=96&d=mm&r=g","caption":"Cait Baker"},"description":"Cait is a banjo player, snowboarder, climber, cat mom, and (former) engineer who lives in Olympia, WA. She's been a professional writer for more than five years, specializing in B2B software with a technical yet empathetic approach that puts data and hands-on experience at the heart of every review.","url":"https:\/\/www.crazyegg.com\/blog\/author\/cait\/"}]}},"modified_by":"Montana Thomas","_links":{"self":[{"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/posts\/57881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/users\/239"}],"replies":[{"embeddable":true,"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/comments?post=57881"}],"version-history":[{"count":1,"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/posts\/57881\/revisions"}],"predecessor-version":[{"id":109106,"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/posts\/57881\/revisions\/109106"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/media\/97119"}],"wp:attachment":[{"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/media?parent=57881"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/categories?post=57881"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.crazyegg.com\/blog\/wp-json\/wp\/v2\/tags?post=57881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}