{"id":57198,"date":"2023-10-28T05:05:00","date_gmt":"2023-10-28T09:05:00","guid":{"rendered":"https:\/\/crazyeggblog.wpengine.com\/?p=57198"},"modified":"2026-02-14T05:43:35","modified_gmt":"2026-02-14T13:43:35","slug":"grasshopper-review","status":"publish","type":"post","link":"https:\/\/www.crazyegg.com\/blog\/grasshopper-review\/","title":{"rendered":"Grasshopper Review – The Good and Bad in 2026"},"content":{"rendered":"

Grasshopper<\/a> is a straightforward and simple virtual phone system. It\u2019s great for solopreneurs, freelancers, local businesses, and smaller remote businesses with infrequent calling needs. We use it ourselves as a remote team and find it to be easy, cost-effective, and more than enough for irregular use.<\/p>

It doesn\u2019t have any advanced features, but it\u2019s sufficient for very basic needs.<\/p>

Grasshopper Compared to Its Closest Competitors<\/h2>

Grasshopper is far from being the most comprehensive communications system. It\u2019s one of the simplest and most lightweight options on the market.<\/p>

If you\u2019re looking for something more scalable and comprehensive, Nextiva<\/a> is our top choice. You\u2019ll be able to use desk phones (you can\u2019t with Grasshopper) and you\u2019ll get video conferencing, team messaging, ingoing and outgoing faxing, and more robust analytics. You\u2019ll also never outgrow Nextiva, which is something you\u2019ll have to consider with Grasshopper. Nextiva\u2019s more expensive, but worth it if you plan on growing or need a more traditional phone system.<\/p>

Google Voice<\/a> is one of the closest Grasshopper alternatives in terms of simplicity. But it\u2019s structured very differently\u2014you pay per user, and the more \u201cbusiness phone system\u201d features (like auto attendants, ring groups, and call routing) kick in on higher tiers. It\u2019s also limited to local numbers, so if you want a true toll-free number, you\u2019ll need something else.<\/p>

Pricewise, OpenPhone<\/a>, Dialpad<\/a>, and Zoom<\/a> are in the same ballpark. All three offer an unlimited domestic calling plan starting around $15 per user per month (often with annual billing).<\/p>

Zoom also offers an even cheaper metered plan with pay-as-you-go pricing if you don\u2019t need unlimited calling. Overall, Zoom\u2019s phone system is simple and straightforward with an unlimited international calling add-on you can\u2019t get from Grasshopper. OpenPhone is a collaborative phone system where users can log in and out of numbers\u2014it works best for one to five users if that\u2019s an approach that could work well for your team. Dialpad offers one of the most affordable suites of voice, video, texting, and team messaging if you need internal collaboration features, too.<\/p>

If you have a bit more to spend, Ooma<\/a> is a decent option for physical phone systems. Its plug-and-play devices make it incredibly easy to get your whole office set up in just a few days.<\/p>

Aircall<\/a> and Cloudtalk<\/a> are more expensive than all the others mentioned so far. But they bring call routing, queueing, recording, and other lightweight call center features to the table. They\u2019re the most affordable places to start for small or new call centers that need tools for managing higher call volumes.<\/p>

Check out our favorite virtual phone systems<\/a> and VoIP providers<\/a> to learn more.<\/p>

Grasshopper Business Phone: The Good<\/h2>

Seven-day free trial: <\/strong>Grasshopper<\/a> lets you try it free for seven days. You\u2019ll get one phone number and up to three extensions with 50 minutes of voice and 100 texts. None of the features are gated so you can try the entire platform before you buy.<\/p>

You\u2019re not charged per-user: <\/strong>Most phone systems charge per user. It makes sense but it also gets expensive, especially for smaller companies. Grasshopper does it differently\u2014the top two tiers include unlimited users, which is a steal. You only have to pay for extra phone numbers or extensions if you need more than your plan allows. Users can be assigned a direct dial number or an extension that forwards to their existing phones.<\/p>

Easy to use and deploy: <\/strong>Because everything\u2019s softphone based, Grasshopper is incredibly easy to set up. It takes less than 15 minutes in most cases\u2014usually less. We had no problems getting things going or adding new users as the need arose.<\/p>

On top of that, its mobile and desktop apps are modern, clean, and well organized.<\/p>

User-friendly mobile app: <\/strong>The mobile app, in particular, is intuitive while still being fully featured. It has tens of thousands of five star reviews across The App Store and Google Play that mirror our experience.<\/p>

Vanity, local, and toll-free numbers: <\/strong>Grasshopper offers three different types of phone numbers, giving you plenty of options to get the digits you want. Most numbers are available for use instantly but a few may take up to 24 hours. Alternatively, you can keep the business number(s) you\u2019re already using by porting it Grasshopper for free. This process can take awhile\u2014sometimes up to two weeks\u2014but you don\u2019t have to do anything other than initiate the transfer and wait.<\/p>

Every feature\u2019s included in every plan: <\/strong>No matter how much you pay, you get access to every feature Grasshopper has to offer, including unlimited domestic calling and texting.<\/p>

Number and extension forwarding: <\/strong>You can forward direct numbers and extensions to any existing phone number. If you do this, you won\u2019t need to download the mobile app for incoming calls. You won\u2019t be able to make outbound calls or send texts using the new number. But it can work well if you just need a way to accept inbound calls without giving out your personal number.<\/p>

When calls are forwarded, you can choose what shows up on caller ID (either the original caller or your Grasshopper number), so it\u2019s easy to tell business calls apart without losing visibility into who\u2019s calling.<\/p>

Unlimited business texting: <\/strong>Most business phone systems limit each user to a few hundred text messages per month. Grasshopper gives you unlimited texting so you never have to worry about running out or paying per message. If you enable texting from a local number, you\u2019ll typically pay a one-time $19 registration fee and ongoing monthly compliance fees that start around $1.50 per month (the exact monthly amount depends on your campaign type and usage). These fees are passed through to The Campaign Registry<\/a>. Toll-free numbers still require registration, but the fee structure can differ.<\/p>

Automated text responses: <\/strong>Once you\u2019ve registered your number, you can set up scripted text messages that automatically go out if you don\u2019t answer a call. You\u2019ll be able to let callers know when to expect a call back, what your business hours are, or any other info you\u2019d like to share.<\/p>

The best part is that it helps you deliver better service without having to do anything extra.<\/p>

Custom schedules and business hours: <\/strong>No matter the plan you\u2019re on, you\u2019ll be able to set custom forwarding and voicemail options for holidays, after hours, and any other schedules you have. Want to send after hours calls straight to voicemail? No problem. You can even combine it with a custom greeting stating your business hours and an automated follow-up text stating when they can expect to hear from you.<\/p>

Voicemail transcription: <\/strong>Prefer reading voicemails rather than listening? In a few clicks, you can set up automated speech-to-text transcriptions sent directly to your email (or multiple email addresses).<\/p>

Online faxing: <\/strong>Grasshopper lets you view incoming faxes as PDFs directly in your inbox without the need for additional faxing services or a fax machine. The best part is that people can send faxes right to your business line so you don\u2019t need a separate fax number.<\/p>

Straightforward reporting: <\/strong>All of Grasshopper\u2019s pre-built reports are easy to understand at a glance. You won\u2019t have to do a ton of digging or get a degree in data science to know what\u2019s going on with your system. There are three different types of reports to choose from\u2014usage, detail, or activity. Usage shows the number of minutes your team has used and the average length of your calls. Detailed reports let you view a list of interactions within a given time frame. And activity reports show high-level information about faxes, calls, and voicemails. Overall, Grasshopper\u2019s reporting features are very basic but super easy to use.<\/p>

Helpful add-ons for small businesses: <\/strong>Add-ons are a common theme among business phone systems. Some of them are actually useful and others are more about making the company more money. Grasshopper\u2019s add-ons are definitely the former.<\/p>

You can order professional greetings in English or Spanish, set up simultaneous ringing on up to 15 lines, or supplement your team with live answering services<\/a> through Ruby (at get 35% off). Professional Greets and Virtual Receptionists are add-ons available to all tiers. Basic IVR is available on the top 2 tiers<\/p>

It can grow alongside you: <\/strong>Up until recently, you couldn\u2019t purchase additional phone numbers or add extensions to Grasshopper plans. Once you reached the top plan, there wasn\u2019t any more room to grow. Today, you get four phone numbers on the top tier, but you can purchase as many additional lines as you need. You also get unlimited extensions and full control over how they work, so the system can grow on pace with your business.<\/p>

Grasshopper Virtual Phone System: The Bad<\/h2>

International calls are charged per-minute: <\/strong>Other systems offer unlimited international options or discounted minute bundles, but you\u2019ll have to pay for international calls per minute with Grasshopper<\/a>. This is fine for low volume, but can get very expensive if you do it a lot.<\/p>

Desk phones aren\u2019t an option: <\/strong>Everything on Grasshopper is based on softphone functionality so you can only use it via the mobile or desktop apps. Alternatively, you can forward numbers and extensions to an existing phone number without using either of the apps. The systems very mobile, but you won\u2019t be able to use it with standard desk phones.<\/p>

Inbound faxing only: <\/strong>Grasshopper lets you receive faxes to your business number and delivers them as PDFs to your inbox, but you can\u2019t send outbound faxes.<\/p>

No video conferencing or team messaging: <\/strong>Most VoIP phone systems include both of these capabilities as standard. You\u2019ll have to use something else, like Zoom or Slack, if your team needs an easy way to collaborate with each other.<\/p>

It\u2019s missing routing capabilities: <\/strong>While you can set up basic holiday and business hour routing options and leverage extensions to route callers to the right people, you won\u2019t get IVR, ACD, or a custom call flow builder like you\u2019ll find with more comprehensive solutions. However, Grasshopper isn\u2019t really targeting businesses that need those kinds of advanced capabilities, so we can\u2019t fault them too much for not including them.<\/p>

Recording: <\/strong>Grasshopper offers call recording on its higher tiers, and it\u2019s a useful feature if you need it for training, documentation, or quality control.<\/p>

Potential bugs during app updates: <\/strong>If you check out mobile app reviews, you\u2019ll see a lot of folks having issues right after major updates. It can be frustrating to experience problems, but the team\u2019s quick to action\u2014many reviews are updated to say the problem has been fixed within a few days. This isn\u2019t a problem specific to Grasshopper. Bugs and issues after updates happen all the time with every type of software.<\/p>

Reporting: <\/strong>They\u2019re standard, text-based reports with basic information about your system. There are no speech analytics, real-time data, or anything beyond basic statics. They do offer deeper reporting and analytics for missed calls, extensions, call analytics, etc.<\/p>

You might outgrow it: <\/strong>Because Grasshopper isn\u2019t a full phone system with desk phone functionality and a range of advanced features, there\u2019s a possibility you\u2019ll need to switch to something more powerful in the future. As long as it offers what you need now and for the foreseeable future, you shouldn\u2019t let this hold you back, though.<\/p>

Grasshopper Plans and Pricing<\/h2>

Every Grasshopper<\/a> plan includes every feature\u2014the only difference between tiers is the number of users, phone numbers, and extensions you can have. The entry-level plan is a great choice for freelancers and solopreneurs. It includes one user, one phone number, and one extension.<\/p>

At $14 per month, it\u2019s one of the cheaper phone systems we\u2019ve seen with unlimited calling and texting. Zoom\u2019s<\/a> pay-as-you-go plan is a few dollars cheaper, but you have to pay per minute on top of that.<\/p>

Dialpad\u2019s<\/a> phone system starts at $15 per month and includes video conferencing + team messaging. If you need both of those, you probably have a team so Grasshopper\u2019s entry-level plan wouldn\u2019t work for you anyway.  Dialpad provides more functionality per dollar but it\u2019s far more complex. It\u2019s also not built for solo users or with the elegant simplicity Grasshopper brings to the table, so there will be a ton of features you probably don\u2019t need.<\/p>

Grasshopper\u2019s middle and top tier are where it gets really affordable compared to other options.<\/p>

Since you don\u2019t have to pay per user, you can have dozens of people sharing extensions and a single phone number for just $25 per month. You can also add additional extensions for $3 per month or additional phone numbers for $9 per month if you need to. For $55 per month, you\u2019ll get unlimited extensions and four numbers with the option to purchase additional numbers if needed.<\/p>

Each person on your team can have their own extension at no extra charge.<\/p>

With something like RingCentral<\/a> or Nextiva<\/a>, you\u2019ll pay around $20 per user per month. A team of 20 can use Grasshopper\u2019s $55 per month plan, but would end up paying around $400 per month with Nextiva or RingCentral.<\/p>

If you go with Grasshopper and decide to register local numbers for texting, you\u2019ll also have to pay a one-time registration fee per number plus ongoing monthly compliance fees (which vary based on campaign type and usage). This isn\u2019t something unique to Grasshopper\u2014many companies charge these fees (or include them in their pricing structure) to keep everyone in compliance.<\/p> ","protected":false},"excerpt":{"rendered":"

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