{"id":39762,"date":"2020-05-29T10:15:00","date_gmt":"2020-05-29T14:15:00","guid":{"rendered":"https:\/\/crazyeggblog.wpengine.com\/?p=39762"},"modified":"2026-01-14T08:42:35","modified_gmt":"2026-01-14T16:42:35","slug":"conversion-rate-optimization","status":"publish","type":"post","link":"https:\/\/www.crazyegg.com\/blog\/conversion-rate-optimization\/","title":{"rendered":"What is Conversion Rate Optimization (CRO)?"},"content":{"rendered":"\n<p>Conversion rate optimization offers one of the fastest, most effective methodologies for turning your existing web traffic into paying customers.<\/p>\n\n\n\n<p>Also known as CRO, conversion rate optimization can involve numerous tools and strategies, but they\u2019re all geared toward the same thing:<\/p>\n\n\n\n<p>Converting visitors into leads and leads into customers.<\/p>\n\n\n\n<p>There is a lot of conflicting and illuminating information out there about CRO. For instance, one study found that using long-form landing pages <a href=\"https:\/\/www.wordstream.com\/blog\/ws\/2017\/08\/02\/conversion-rate-statistics\" target=\"_blank\" rel=\"noopener noreferrer\">increased conversions by 220 percent<\/a>.<\/p>\n\n\n\n<p>However, some companies find that short-form landing pages work better for their audiences.<\/p>\n\n\n\n<p>Similarly, about 75 percent of businesses who responded to another study stated that they struggled to find experts to help them optimize their landing pages.<\/p>\n\n\n\n<p>Furthermore, 84 percent of landing pages have navigation bars, while studies show that removing navigation can <b>boost conversions by up to 100 percent<\/b>.<\/p>\n\n\n\n<p>These numbers all illustrate why we need to focus on CRO if we want our businesses to succeed.<\/p>\n\n\n\n<p>Let\u2019s look at some of the most important things you need to know about CRO. I\u2019ll walk you through the definition of CRO, the options you have for testing and iterating, and the strategies I\u2019ve used to grow my own websites.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.crazyegg.com\/overview?utm_source=google&amp;utm_campaign=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Run your CRO strategy using Crazy Egg tools<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Is Conversion Rate Optimization (CRO)?<\/h2>\n\n\n\n<p>Conversion rate optimization is the process of increasing the percentage of website visitors that convert on your site.<\/p>\n\n\n\n<p>For instance, if you have a 25 percent conversion rate, that means 25 percent of people who <b>visit your website actually convert<\/b>.<\/p>\n\n\n\n<p>It\u2019s kind of like running a retail store. Lots of people might enter and browse, but some leave without actually spending money.<\/p>\n\n\n\n<p>The<span style=\"font-weight: 400;\"> conve<\/span>rsion optimization process focuses on two things:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reducing friction in your funnel<\/li>\n\n\n\n<li>Enhancing the value of your offer <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What Is Conversion Rate (CRO) and How Do You Calculate It?<\/h2>\n\n\n\n<p>Conversion rate is a ratio. It tells you what percentage of visitors to your website actually convert.<\/p>\n\n\n\n<p>The equation is pretty simple:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"691\" height=\"91\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152654\/conversion-rate-optimization-7.png\" alt=\"conversion rate optimization what is conversion rate\" class=\"wp-image-39769\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152654\/conversion-rate-optimization-7.png 691w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152654\/conversion-rate-optimization-7-300x40.png 300w\" sizes=\"(max-width: 691px) 100vw, 691px\" \/><\/figure>\n\n\n\n<p>Let\u2019s say 100,000 people visited your website last month. Of those visitors, 3,000 bought a product.<\/p>\n\n\n\n<p>Your conversion rate would be 3 percent (3,000\/100,000*100).<\/p>\n\n\n\n<p>If 10,000 people converted, your conversion rate would jump to 10 percent.<\/p>\n\n\n\n<p>Depending on your site, you&#8217;ll usually have one of these conversion actions as your primary goal:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purchase<\/li>\n\n\n\n<li>Demo request<\/li>\n\n\n\n<li>Trial or free account signup<\/li>\n\n\n\n<li>Filling out a lead form<\/li>\n\n\n\n<li>Clicking an ad<\/li>\n\n\n\n<li>Becoming an email subscriber<\/li>\n<\/ul>\n\n\n\n<p>This primary conversion goals are also called macro conversions. They&#8217;re the main goal of your entire site.<\/p>\n\n\n\n<p>Your site might also have <a href=\"https:\/\/www.crazyegg.com\/blog\/micro-conversion\/\" target=\"_blank\" rel=\"noreferrer noopener\">micro conversions<\/a>, these are small steps that a visitor takes towards the larger conversion goal. They include things like social media shares, viewing specific pages, adding products to a shopping cart, downloading PDFs, watching videos, and that sort of thing. <\/p>\n\n\n\n<p>We focus on the primary goal (the macro conversion) of the site when talking about the overall conversions rate.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Biggest Benefit of Conversion Rate Optimization<\/h2>\n\n\n\n<p>Let\u2019s look at the impact from having a better conversion rate.<\/p>\n\n\n\n<p>For our fictional business, we\u2019ll say that the company is selling just one product worth $300.<\/p>\n\n\n\n<p>In our first calculation, we came up with a conversion rate of just 3 percent. Three thousand people bought the product, which produced gross revenue of $900,000.<\/p>\n\n\n\n<p>That sounds great. But what<b> if we boosted that conversion rate<\/b> to our second equation, which quantified conversions at 10 percent?<\/p>\n\n\n\n<p>In this case, revenue jumps to $3 million (10,000 people bought a product worth $300). Big difference, right?<\/p>\n\n\n\n<p>Conversion rate optimization really comes down to one major benefit.<\/p>\n\n\n\n<p><strong>You&#8217;ll get more customers from the same amount of traffic.<\/strong><\/p>\n\n\n\n<p>This has a huge impact on most businesses.<\/p>\n\n\n\n<p>You probably have a monthly marketing budget that you use to maintain your traffic volume. Maybe it&#8217;s in paid marketing, maybe it&#8217;s in content or social. Either way, traffic costs money.<\/p>\n\n\n\n<p>Conversion optimization, after it&#8217;s live, gives you more customers from the same amount of money.<\/p>\n\n\n\n<p>In turn, you&#8217;ll see several great changes in your business:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The acquisition cost per customer will come down. When your marketing budget stays the same and you get more customers, each customer costs less to acquire.<\/li>\n\n\n\n<li>Your profit per customer goes up.<\/li>\n\n\n\n<li>With more profit every month, you can invest more to grow your business faster or take more profit out of your business.<\/li>\n<\/ul>\n\n\n\n<p>Spending a few weeks or months on conversion optimization can unlock the next step in your business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Understanding the Parts of Conversion Optimization<\/h2>\n\n\n\n<p>Conversion rate optimization has a lot of moving parts. Here&#8217;s what they all mean:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Call to action (CTA)<\/strong>: Tell your visitors exactly what to do next.<\/li>\n\n\n\n<li><strong>Conversion funnel:<\/strong> This is the series of steps that someone has to take in your site in order to complete the primary goal of your site.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.crazyegg.com\/ab-testing\" target=\"_blank\" rel=\"noreferrer noopener\">A\/B testing<\/a>:<\/strong> A common practice to verify conversion improvements. Two (or more) versions of your site are shown to visitors. Conversion rates are measured on each version to see which one is most effective.<\/li>\n\n\n\n<li><strong>Multivariate testing (MVT):<\/strong> A version of A\/B testing that tests multiple variables at a time.<\/li>\n\n\n\n<li><strong>Usability:<\/strong> A set of best practices and processes for making your site more user-friendly. Often, this increases conversions by removing friction in your site.<\/li>\n\n\n\n<li><strong>Customer development:<\/strong> Tools and processes for understanding your customers better. When you deeply understand your customers, it&#8217;s a lot easier to design websites that convert a larger percentage of your visitors.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.crazyegg.com\/recordings\" target=\"_blank\" rel=\"noreferrer noopener\">User recordings<\/a><\/strong>: A tool that records users as they move through your site. Gives lot of feedback on where people get stuck and where they really want to go. It&#8217;s a great source of ideas for increasing conversions.<\/li>\n\n\n\n<li><strong>Analytics:<\/strong> tools for measuring visitors and users. Measurement is a key piece of improving conversion rates.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.crazyegg.com\/heatmap\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Heatmaps<\/strong><\/a>: A type of report that shows where people click on a page using &#8220;hot&#8221; and &#8220;cold&#8221; colors. It&#8217;s a great tool for coming up with ideas to improve conversions.<\/li>\n<\/ul>\n\n\n\n<p>Tell your customers exactly what you want them to do with a large, attention-grabbing CTA.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Building an Effective Conversion Optimization Strategy<\/h2>\n\n\n\n<p>Are you searching for conversion rate optimization tips?<\/p>\n\n\n\n<p>Let\u2019s look at the list of metrics above. You need to know your starting metrics \u2014 a baseline, if you will \u2014 so you\u2019ll know whether your <b>CRO methods<\/b> actually work.<\/p>\n\n\n\n<p>You can get lots of information for free via <a href=\"https:\/\/analyticsdemystified.com\/google-analytics\/guide-understanding-conversion-funnels-google-analytics\/\" target=\"_blank\" rel=\"noopener noreferrer\">Google Analytics<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"899\" height=\"358\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152701\/conversion-rate-optimization-9.png\" alt=\"conversion rate optimization google analytics\" class=\"wp-image-39771\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152701\/conversion-rate-optimization-9.png 899w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152701\/conversion-rate-optimization-9-300x119.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152701\/conversion-rate-optimization-9-768x306.png 768w\" sizes=\"(max-width: 899px) 100vw, 899px\" \/><\/figure>\n\n\n\n<p>For instance, let\u2019s say you want to start by focusing on bounce rate and <a href=\"https:\/\/www.crazyegg.com\/blog\/why-users-leave-a-website\/\" target=\"_blank\" rel=\"noopener noreferrer\">time on page<\/a>. Other metrics that might influence those numbers could include page load time and UX.<\/p>\n\n\n\n<p>Start with a strategy that looks something like this:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Condense all images to the smallest size possible<\/li>\n\n\n\n<li>Improve top-level navigation and add breadcrumbs<\/li>\n\n\n\n<li>Sprinkle internal links through every page to encourage click-throughs<\/li>\n\n\n\n<li>Use big subheads on pages with lots of content to keep people reading<\/li>\n\n\n\n<li>Add unique CTAs to every page<\/li>\n<\/ul>\n\n\n\n<p>This is a good starting strategy. Test every one of them using both A\/B testing and multivariate testing to see how you come out, then repeat the process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><a href=\"https:\/\/www.crazyegg.com\/blog\/optimize-ecommerce\/\" target=\"_blank\" rel=\"noopener noreferrer\">Ecommerce Conversion Optimization<\/a><\/h3>\n\n\n\n<p>In the ecommerce world, conversions often happen at prodigious paces. That\u2019s especially true if you sell inexpensive products.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1040\" height=\"331\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152710\/conversion-rate-optimization-11.png\" alt=\"ecommerce conversion rate optimization\" class=\"wp-image-39773\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152710\/conversion-rate-optimization-11.png 1040w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152710\/conversion-rate-optimization-11-300x95.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152710\/conversion-rate-optimization-11-768x244.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152710\/conversion-rate-optimization-11-1024x326.png 1024w\" sizes=\"(max-width: 1040px) 100vw, 1040px\" \/><\/figure>\n\n\n\n<p>You have to make the purchase as simple and easy as possible. <a href=\"https:\/\/www.crazyegg.com\/blog\/perfect-mobile-ecommerce-checkout\/\" target=\"_blank\" rel=\"noopener noreferrer\">Shorten the checkout process<\/a>, offer more forms of payment, and allow customers to buy products as \u201cguests\u201d rather than having to create an account.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step-by-Step Process to Double Your Conversion Rate<\/h2>\n\n\n\n<p>Conversion rate optimization best practices can help you improve your results from the very beginning. In other words, you won\u2019t have to start from scratch.<\/p>\n\n\n\n<p>Following are some of the tried-and-true best practices I\u2019ve used to accelerate my websites\u2019 growth. You&#8217;ll learn how to do conversion rate optimization:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Identify your potential customer<\/h3>\n\n\n\n<p>Who belongs in your target market. And, sometimes more importantly, who doesn\u2019t?<\/p>\n\n\n\n<p>You want every marketing message to find its target. It must be so specific and compelling that your ideal customer can\u2019t refuse it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Survey users<\/h3>\n\n\n\n<p>Ask your users to <a href=\"https:\/\/www.crazyegg.com\/blog\/interactive-elements-boost-conversions\/\" target=\"_blank\" rel=\"noopener noreferrer\">complete surveys or polls<\/a>. Keep the questions brief and few so you get more responses.<\/p>\n\n\n\n<p>Avoid repetitive or boring questions. You\u2019re looking for insights into your target customers\u2019 specific wants and needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Collect and analyze data<\/h3>\n\n\n\n<p>Remember those metrics I mentioned earlier? Start tracking them. You can use conversion rate optimization tools like <a href=\"https:\/\/www.crazyegg.com\" target=\"_blank\" rel=\"noopener noreferrer\">Crazy Egg<\/a>, <a href=\"https:\/\/www.hellobar.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Hello Bar<\/a>, and <a href=\"https:\/\/analytics.google.com\/analytics\/web\/\" target=\"_blank\" rel=\"noopener noreferrer\">Google Analytics<\/a> to make sure you cover all your bases.<\/p>\n\n\n\n<p>As you gather more data, look for patterns. Maybe most of your customers find you via Twitter, for instance, or read your about page before looking at your products. You can use that information to boost conversion rates.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Run A\/B tests<\/h3>\n\n\n\n<p>I can\u2019t stress enough how important it is to <a href=\"https:\/\/www.crazyegg.com\/ab-testing?utm_source=google&amp;utm_campaign=blog\" target=\"_blank\" rel=\"noopener noreferrer\">run A\/B tests<\/a>. I\u2019m always testing every aspect of my offers because I don\u2019t want to leave money on the table.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"919\" height=\"544\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152636\/conversion-rate-optimization-1.png\" alt=\"conversion rate optimization click rate\" class=\"wp-image-39763\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152636\/conversion-rate-optimization-1.png 919w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152636\/conversion-rate-optimization-1-300x178.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152636\/conversion-rate-optimization-1-768x455.png 768w\" sizes=\"(max-width: 919px) 100vw, 919px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Tools like Crazy Egg have built-in A\/B testing functionality. This means you don\u2019t have to comb through the data yourself and develop a pounding headache. Instead, you know the \u201cwinner\u201d and the winning variant gets the majority of the traffic even before the test concludes.<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Discover the exact journey visitors take through your site<\/h3>\n\n\n\n<p>Mapping your buyers\u2019 journey can yield lots of tasty nuggets of data. Do they read lots of your blog posts? Do they follow you on social media? How far do they scroll down each page?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Focus on the content that matters using heatmap analysis<\/h3>\n\n\n\n<p>The most important pages on your website, such as your landing pages and product pages, deserve special attention. Run <a href=\"https:\/\/www.crazyegg.com\/blog\/understanding-using-heatmaps-studies\/\" target=\"_blank\" rel=\"noreferrer noopener\">heatmap analysis<\/a> on those pages to see where people click and how they use the page. You can then optimize it for maximum conversions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Create the perfect page with A\/B testing<\/h3>\n\n\n\n<p>A\/B testing doesn\u2019t stop after just one test. In fact, you might need dozens of tests before you craft the perfect page.<\/p>\n\n\n\n<p>Test your headline, body copy, hero image, CTA, <a href=\"https:\/\/www.crazyegg.com\/blog\/high-converting-cta-buttons\/\" target=\"_blank\" rel=\"noopener noreferrer\">CTA button color<\/a>, font size, font color, and anything else that might impact conversions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Don&#8217;t &#8220;guess&#8221;<\/h3>\n\n\n\n<p>Everyone starts out with a guess, but that\u2019s where the guesswork should stop. Once you\u2019re actively collecting data, make decisions based on what the numbers tell you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Guide your customers<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.crazyegg.com\/blog\/6-powerful-blog-ctas\/\" target=\"_blank\" rel=\"noopener noreferrer\">CTAs<\/a> and directional indicators can help you guide your customers where you want them to go. Be strategic about where you place CTAs, arrows, navigational panels, and other elements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Reduce friction<\/h3>\n\n\n\n<p>Remove any elements that give the user pause or promote objections. For instance, if you don\u2019t need a paragraph of copy on your sales page, delete it. Or, if you want to make the information more digestible, turn it into bullet points.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conversion Optimization Rate Mistakes<\/h2>\n\n\n\n<p>Unfortunately, even with lots of information circulating the Internet, business owners still make mistakes when it comes to conversion rate optimization. I\u2019d like to help you avoid the three most common pitfalls:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Not adding positive emotional response<\/h3>\n\n\n\n<p>In your copywriting, include positive storytelling to help convey benefits. Help your reader envision himself benefiting from your product or service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Not adopting a mobile-first strategy<\/h3>\n\n\n\n<p>More than half of consumers <a href=\"https:\/\/bgr.com\/2016\/11\/02\/internet-usage-desktop-vs-mobile\/\" target=\"_blank\" rel=\"noopener noreferrer\">use their mobile devices to surf the Internet<\/a>. If your store isn\u2019t mobile-ready, you\u2019ll turn off prospects.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Not caring about the site speed <\/h3>\n\n\n\n<p>Your pages need to load fast. Consumers expect a page to <a href=\"https:\/\/blog.kissmetrics.com\/loading-time\/\" target=\"_blank\" rel=\"noopener noreferrer\">fully load in fewer than 2 seconds<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Multivariate, or A\/B Testing? Find out How to Test and Optimize Conversions<\/h2>\n\n\n\n<p>We\u2019ve already touched on multivariate and A\/B testing. They\u2019re both highly useful conversion rate optimization tools.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.crazyegg.com\/ab-testing\" target=\"_blank\" rel=\"noopener noreferrer\">A\/B testing<\/a> (also called split testing) is useful when you want to take a granular approach. You want to know how a CTA button\u2019s color impacts conversions, but you don\u2019t want anything else to contribute to the test.<\/p>\n\n\n\n<p>Multivariate testing, on the other hand, works great when you have two very different versions of the same page or asset. Which one appeals most to your target audience?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Choose a testing platform<\/h3>\n\n\n\n<p>You can run A\/B and multivariate testing manually, but I don\u2019t recommend it. Use a tool to automate the process and get your results faster.<\/p>\n\n\n\n<p>Crazy Egg, for instance, allows you to <a href=\"https:\/\/www.crazyegg.com\/blog\/ab-testing-6-steps\/\" target=\"_blank\" rel=\"noopener noreferrer\">set up a split test<\/a> and run it automatically. Crazy Egg will divide traffic evenly between the two versions, then hand you a \u201cwinner\u201d once the test has reached statistical significance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Analyze A\/B test results<\/h3>\n\n\n\n<p>Once you have your results, record and analyze them. Why did your target audience prefer Version B, for instance? What aspect of the color red or the font Georgia or the wording of the CTA appealed to them?<\/p>\n\n\n\n<p>You can use this information for later without <a href=\"https:\/\/www.crazyegg.com\/ab-testing\" target=\"_blank\" rel=\"noopener noreferrer\">running an identical A\/B test<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Top Conversion Rate Optimization Tool<\/h2>\n\n\n\n<p>Once you\u2019ve chosen a tool, such as <a href=\"https:\/\/www.crazyegg.com\/blog\/crazy-egg-features\/\" target=\"_blank\" rel=\"noopener noreferrer\">Crazy Egg<\/a>, you can run lots of different experiments. Each tells you something unique about your website and its visitors.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1200\" height=\"815\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152652\/conversion-rate-optimization-6.jpg\" alt=\"top conversion rate optimization tools\" class=\"wp-image-39768\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152652\/conversion-rate-optimization-6.jpg 1200w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152652\/conversion-rate-optimization-6-300x204.jpg 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152652\/conversion-rate-optimization-6-768x522.jpg 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/05\/28152652\/conversion-rate-optimization-6-1024x695.jpg 1024w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><b>Heatmap<\/b>: Discover where mouses travel and users click or tap when viewing a web page.<\/li>\n\n\n\n<li><b>Scroll map<\/b>: Find out the point at which most users stop scrolling on a given page.<\/li>\n\n\n\n<li><b>Recordings<\/b>: Record individual sessions of a user\u2019s experience on a specific web page.<\/li>\n\n\n\n<li><b>Snapshots<\/b>: Look at different versions of reports Crazy Egg generates, from <a href=\"https:\/\/www.crazyegg.com\/snapshots\" target=\"_blank\" rel=\"noopener noreferrer\">confetti to lists and overlays<\/a>.<\/li>\n\n\n\n<li><b>A\/B tests<\/b>: Conduct A\/B tests on any variation of a web page.<\/li>\n\n\n\n<li><b>Forms<\/b>: Get detailed information about prospects and turn them into leads.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Advanced CRO Techniques<\/h2>\n\n\n\n<p>Once you\u2019ve nailed the basics, you can drill down on more specific aspects of your website\u2019s design, format, and copy to take conversion rate optimization to the next level. I recommend testing all of these facets of your website.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Test big ideas, not small ones.<\/strong> To get big lifts on your conversions, you generally need to try bigger tests. Changing little things like button colors won&#8217;t impact many visitors.<\/li>\n\n\n\n<li><strong>Focus on headlines.<\/strong> People use the headline to make a snap judgement on whether or not they should continue. A better headline could easily increase conversion rates by 30%. It&#8217;s on the few &#8220;small&#8221; elements that have a major impact.<\/li>\n\n\n\n<li><strong>Remove fields in your signup form.<\/strong> The fewer steps in your form, the higher your conversion rate will be, usually.<\/li>\n\n\n\n<li><strong>Interview customers.<\/strong> Use customer research to find the primary benefit that your market wants. Also look for the top three objections. Then make changes to your site that focus on the main benefit while addressing the main objections.<\/li>\n\n\n\n<li><strong>Always run an A\/B test<\/strong>. Results are often counter-intuitive, we&#8217;re still surprised by results. Hard data is the only way to ensure that your idea truly works.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">SEO vs. Conversion Rate Optimization: Should You Focus on Increasing Traffic or Converting your Existing Traffic?<\/h2>\n\n\n\n<p>SEO and conversion rate optimization might seem like two sides of a coin. One is designed to attract more traffic (SEO), while the other <b>optimizes content for existing traffic <\/b>(conversion rate optimization).<\/p>\n\n\n\n<p>So which matters more?<\/p>\n\n\n\n<p>In my opinion, they\u2019re equally important. Without SEO, you can\u2019t get traffic in the first place. Without CRO, your traffic will produce fewer sales.<\/p>\n\n\n\n<p>Let\u2019s say you have a pretty good baseline for SEO, but it could use some improvement. First, though, you focus on conversion rate optimization. After a few months of hard work, your conversion rate jumps from 10 percent to 25 percent.<\/p>\n\n\n\n<p>Great work! But it\u2019s not over yet.<\/p>\n\n\n\n<p>Now that you have a good CRO baseline, how do you grow your sales even further? You drive more traffic to your site and get even more conversions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>I\u2019m a big fan of CRO and growth hacking.<\/p>\n\n\n\n<p>Through conversion rate optimization, I\u2019ve vastly improved my businesses\u2019 conversion rates, and I\u2019ve helped my clients do the same.<\/p>\n\n\n\n<p>Sure, it takes work. But once you have the data, you can generate more sales and dominate your industry.<\/p>\n\n\n\n<p>Start by understanding the definition of CRO and how it works. Focus on following the CRO best practices and avoiding the most common mistakes.<\/p>\n\n\n\n<p>Use the best conversion rate optimization tools in the business. Crazy Egg offers an ideal tool. Then keep testing. The more data you have, the better your chances of converting visitors.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/app.crazyegg.com\/demo?utm_source=google&amp;utm_campaign=blog\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>See how our tools work and start improving your conversion rate!<\/strong><\/a><\/p>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\"><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Conversion rate optimization offers one of the fastest, most effective methodologies for turning your existing web traffic into paying customers. Also known as CRO, conversion&#8230;<\/p>\n","protected":false},"author":279,"featured_media":39765,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_lmt_disableupdate":"","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4],"tags":[],"class_list":["post-39762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conversion-optimization"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is Conversion Rate Optimization (CRO)?<\/title>\n<meta name=\"description\" content=\"Have you begun conversion rate optimization for your website? 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