{"id":35863,"date":"2018-01-15T14:31:31","date_gmt":"2018-01-15T20:31:31","guid":{"rendered":"https:\/\/crazyeggblog.wpengine.com\/?p=35863"},"modified":"2025-04-10T08:02:37","modified_gmt":"2025-04-10T12:02:37","slug":"mouse-recorder","status":"publish","type":"post","link":"https:\/\/www.crazyegg.com\/blog\/mouse-recorder\/","title":{"rendered":"Mouse Recorder: How You Can See Your Visitors Interacting"},"content":{"rendered":"<p>Why would you want to record your users\u2019 mouse movements?<\/p>\n<p>A mouse recorder give you a deeper view of user behavior than click-based heatmaps and scrollmaps. As well as knowing what a user clicked on, mouse recordings let you see all their movements on the page before and after.<!--more--><\/p>\n<p>That leaves you in a better position to guide users to what you want them to do. And like each new layer of real user insight, it comes with surprises.<\/p>\n<p>First-time users of Crazy Egg\u2019s heatmaps and scrollmaps often find that users are clicking on non-clickable assets like images, scrolling past CTAs and focusing their attention in unexpected places.<\/p>\n<ul>\n<li>Recordings let you see real visitor behavior<\/li>\n<li>See where people mouse not just where they click<\/li>\n<li>Learn about visitors\u2019 state of mind and redesign UI to fit<\/li>\n<\/ul>\n<p>When you add in mouse recordings, you see that users fumble around the page, mouse over assets to see what they do before clicking, and generally deviate from the behavior you\u2019d planned your UX around in all kinds of ways.<\/p>\n<p>There\u2019s another way to do this &#8211; get users in a room and literally watch them. But that\u2019s actually more artificial. A self-selecting group that\u2019s not representative of your users, under the gaze of your dev team? That\u2019s not going to show you how people really behave. Users\u2019 best behavior is no good: we need their <i>real<\/i> behavior.<\/p>\n<p>Of course, once you know, you can rebuild your UX to fit.<\/p>\n<blockquote><p>In addition to heat maps, Crazy Egg also has a video recording tool so you can literally see, in real time, what people are doing on your site. If you have a sales page or an opt-in page, this can help you identify areas of improvement.<\/p><\/blockquote>\n<blockquote><p><a href=\"https:\/\/www.capterra.com\/p\/163520\/Crazy-Egg\/\">&#8211; James Pollard, PersonalFinanceGenius.com<\/a><\/p><\/blockquote>\n<h2>What is a Mouse Recorder?<\/h2>\n<p>A mouse recorder is a tool that records mouse movements on a website. So when someone visits your site, a mouse recorder records all their interactions on your site &#8211; mouse movements as well as clicks. The gold standard is to do it in real time and produce a video file for you, so you can literally watch a user navigate your site.<\/p>\n<h3>What\u2019s The Difference Between a Mouse Recording And Other Visual Analytics Tools?<\/h3>\n<p>The big difference between a mouse recorder and a clickmap, scrollmap or heatmap is that those tools only show decisions that have been made. A user decides to scroll down. A user decides to click. But you\u2019re left in the dark about why those users are deciding to do that.<\/p>\n<p>With mouse recordings, you have insight into users\u2019 decision processes. You can see them consider clicking and then mouse away; hover over an asset to see what it does; mouse over your video play button and then decide against it.<\/p>\n<h3>How Reliable Is a Mouse Movement Recorder?<\/h3>\n<p>In an ideal world mouse movements would correlate perfectly with attention and when a user hovered over an asset, that would mean they were thinking about that asset right then.<\/p>\n<p>In reality, though, things aren\u2019t that simple. Mouse movements don\u2019t precisely correlate with attention.<\/p>\n<p>Some users \u2018park\u2019 the mouse while they view the site. Others move the mouse in circles while they think. But while mouse recorders aren\u2019t perfect as an insight into users\u2019 decision-making processes and intentions, they do offer a deeper level of insight than click-based data alone.<\/p>\n<p>And there\u2019s reason to think that they at least offer a reasonably accurate view of where people are looking.<\/p>\n<p>With the caveat that \u2018engagement is difficult to measure\u2026 and is normally assessed using eye-tracking methods,\u2019 Kelvin Connect and Yahoo Labs <a href=\"https:\/\/arxiv.org\/pdf\/1502.00317.pdf\" target=\"_blank\" rel=\"noopener\">argued in 2015<\/a> that \u2019gaze and cursor often correlate, so it may be possible to determine engagement from cursor movements,\u2019<\/p>\n<p>Even more importantly, mouse recordings <i>are <\/i>recordings &#8211; you can <i>see<\/i> users navigate your site in real time, rather than representing those activities in a static way. That\u2019s much more intuitive to interpret.<\/p>\n<h3>How Do Mouse Recordings Work?<\/h3>\n<p>Mouse recorders work by recording each mouse movement as an event with a time stamp. Those events are then displayed in sequential order over a view of your page; essentially, mouse recorders take a video of your site, create a video of user interactions, and then replay one over the other.<\/p>\n<h2>What Can a Mouse Recorder Do For You?<\/h2>\n<p>To put it as simply as possible: mouse recordings can help you get a better website and a better workday.<\/p>\n<p>Mouse recordings can help you improve every stage of the customer journey: cut bounce, increase engagement, boost conversions and enhance retention.<\/p>\n<p>The power to do all this lies in the unique ability of mouse recordings to show you what is actually happening when a real user interacts with your site, in real time. As powerful as heatmaps are, and as valuable as analytics data can be, none of them can do this.<\/p>\n<p>At the same time, mouse recordings let you cut out hours of analysis, poring over reports and sharing inconclusive or tough-to-grasp data. When you\u2019re sharing that data with people from outside marketing you can\u2019t always be sure they\u2019ve understood its implications. But with mouse recordings you can just see it, and show them.<\/p>\n<h3>Reduce Bounce<\/h3>\n<p>Slashing bounce is tough, because the one thing most bouncing users don\u2019t do is give you anything to work with. They came, they saw, they left. No interactions to measure &#8211; all you know about them is they didn\u2019t stick around.<\/p>\n<p>But with mouse recordings you can watch the few seconds (typically fewer than 15 seconds) your bouncing users spend on your site. And you can start to deduce why they bounced, based on their actions on site.<\/p>\n<p>We know that many users bounce because they can\u2019t find what they\u2019re looking for, but what we can\u2019t know is exactly how that applies to an individual website &#8211; until we record user sessions on that site.<\/p>\n<p>Then, we have a chance to diagnose and fix bounce based on what bouncing users do on the site.<\/p>\n<p>Since they all but never click anything or otherwise interact with the site, mouse recordings are the only way to capture information about the majority of bouncing users.<\/p>\n<h3>Improve Engagement<\/h3>\n<p>Once users are sticking around on your site, you have an opportunity to look at what they do and improve engagement based on that.<\/p>\n<p>This is exactly the same kind of approach that you\u2019d use with any other analytics tool, like event tracking or heatmaps. You\u2019re looking for the point where engagement falls off. The difference is that with analytics, you know that users left the site after, say, reading a blog post.<\/p>\n<p>Did they leave the site because they didn\u2019t like the post?<\/p>\n<p>Did they leave because they liked it so much they had everything they needed and no call to stick around?<\/p>\n<p>Or was it nothing to do with the post altogether?<\/p>\n<p>Analytics can\u2019t tell you. Heatmaps can\u2019t show you.<\/p>\n<p>With mouse recordings, you can see users making the decision to disengage and you have some idea of what they were looking at and thinking about when they bailed on you.<\/p>\n<p>That gives you a much more granular, accurate way of optimizing website elements and user flows for engagement.<\/p>\n<h3>Improve Conversions<\/h3>\n<p>Conversion optimization is the number one use case for heatmaps and other visual analytics tools, because they give you some insight into how the layout of your conversion elements match up with how your users interact with your website.<\/p>\n<p>But there\u2019s a lot that static visual analytics can\u2019t tell you. You know who clicked where, sure. But what about content that\u2019s not even meant to be clicked?<\/p>\n<p>We\u2019ve heard that mouse movement correlates reasonably well with gaze. So if someone mouses along a crucial line of copy, then clicks the button below it, was the reason the copy, or the button?<\/p>\n<p>What if you have an infographic on your landing page, showing how your offering works? A user who mouses their way through it before clicking through has validated the graphic, not the button!<\/p>\n<p>The opposite is also true &#8211; recordings will let you see users who went to the button, hovered over it, then decided not to click.<\/p>\n<p>Can you fix that by making the button bigger? Probably not.<\/p>\n<p>They found it, and it\u2019s not like people don\u2019t know what a button is. The reason might lie with the content of the page just before the button &#8211; or with the button copy itself.<\/p>\n<p>Again, only by watching real users in real time can you gain this level of insight.<\/p>\n<h3>Improve Retention<\/h3>\n<p>Mouse recordings can help you improve customer retention too.<\/p>\n<p>Just like a website\u2019s FAQs are often its least appreciated asset, so the customer who uses the knowledge base gets less attention than the visitor who uses the landing page.<\/p>\n<p>Yet, over time, that returning customer looking to troubleshoot, leverage the product in new ways, or seeking expanded functionality through integrations, can have a business value many times that of the first-time visitor hovering over the \u2018free trial\u2019 button.<\/p>\n<p>Recordings can show you how existing users interact with the site. You can see mouse movements as users try to find the answer to their query in your FAQs, or follow a user mousing along a complex sentence, paying it special attention as they struggle to understand it. (Hint: rewrite it!)<\/p>\n<p>Watching users navigate a section of the site where the aim isn\u2019t to get them to click anything is tough.<\/p>\n<p>A heatmap can\u2019t show it; a scroll map will show scrolling &#8211; but what if they left your KB page early because it\u2019s so good it answered their question in the first few lines?<\/p>\n<p>To make data-driven decisions on areas of the site where clicks aren\u2019t the target, you need a tool that doesn\u2019t rely on clicks for measurement.<\/p>\n<h3>Back Up Your Ideas<\/h3>\n<p>Finally, recordings can get you buy-in from managers, bosses and clients. Ever patiently explain the reason a site is underperforming, or recommend a change, and just get stonewalled?<\/p>\n<p>It\u2019s frustrating &#8211; but you can\u2019t blame people for wanting proof. With mouse recordings, you can just show them! It\u2019s hard to argue with a movie of a real user.<\/p>\n<h2>5 Reasons Why You Should Use Mouse Recording<\/h2>\n<h3><span style=\"font-weight: 400;\">1: To get the best A\/B tests you\u2019ve ever run <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A\/B tests are the foundation of a data-driven marketing strategy. Many great marketers recommend running A\/B tests constantly, and the results are almost guaranteed to be counterintuitive.<\/span><\/p>\n<p><img decoding=\"async\" width=\"632\" height=\"587\" class=\"wp-image-36213\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/02\/13180038\/Screen-Shot-2018-02-09-at-13.31.11.png\" alt=\"Screen Shot 2018 02 09 at 13.31.11\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/02\/13180038\/Screen-Shot-2018-02-09-at-13.31.11.png 632w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/02\/13180038\/Screen-Shot-2018-02-09-at-13.31.11-300x279.png 300w\" sizes=\"(max-width: 632px) 100vw, 632px\" \/><br \/>\n<span style=\"font-weight: 400;\">(Source: <\/span><a href=\"https:\/\/www.quora.com\/What-are-the-most-interesting-and-counter-intuitive-results-you-have-seen-from-an-A-B-test\"><span style=\"font-weight: 400;\">https:\/\/www.quora.com\/What-are-the-most-interesting-and-counter-intuitive-results-you-have-seen-from-an-A-B-test<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sounds like we\u2019d like to have the best A\/B tests we can. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">How do we get them?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Test design and setup can get specialized. Basically, though, A\/B tests work like this:<\/span><\/p>\n<p><img decoding=\"async\" width=\"914\" height=\"782\" class=\"wp-image-36214\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/02\/13180040\/AB-Testing.png\" alt=\"AB Testing\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/02\/13180040\/AB-Testing.png 914w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/02\/13180040\/AB-Testing-300x257.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/02\/13180040\/AB-Testing-768x657.png 768w\" sizes=\"(max-width: 914px) 100vw, 914px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Setting a basic test up is simple. In most A\/B tests the data comes from analytics tools like Google Analytics, or from visualization tools like heatmaps and scrollmaps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But as we\u2019ve seen, these can be flawed. You can get two key pieces of knowledge from an A\/B test:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">1: Which version performs better<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2: What it is about that version that makes it perform better<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sometimes this can be intuited from analytics alone. In the example that Ramit gives above, where he cut his friend\u2019s sales page in half and conversions fell 50%, the change is so big and so clearly linked to a single variable that it\u2019s obvious.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sometimes scrollmapping flags it up: we know that page A converted better than page B because no-one scrolled down page B far enough to even see the button. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key point is that these tests tick both boxes. They both tell you which version you should use now, and give you rules of thumb to follow for the future (longform pages with a button at the top). <\/span><\/p>\n<p><span style=\"font-weight: 400;\">But some A\/B tests don\u2019t deliver on point 2. They\u2019re too vague, or even if it&#8217;s clear which version is best, there\u2019s no way to tell why.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A\/B test those pages with mouse recordings, though, and you can watch users in the moments leading up to the clickthrough or bounce and see where they were looking and to some extent, even what they were thinking. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If they\u2019re getting to the bottom of the page, mousing around vaguely, then bouncing, can they find the button? <\/span><\/p>\n<p><span style=\"font-weight: 400;\">If they\u2019re getting to the bottom off the page, following the CTA text with the mouse (more common than you\u2019d think) and then bouncing, maybe the button is fine but the copy needs work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Point is, using mouse recordings massively increases the chance that your A\/B test will both tell you clearly which version of an asset is better, and let you clearly see why, making A\/B test both more intuitive and quicker to conduct, and vastly more productive.<\/span><\/p>\n<h3>2. To Drive Ecommerce Sales<\/h3>\n<p>Social shopping website Blue Kangaroo used mouse recording application Inspectlet to drive ecommerce sales.<\/p>\n<p>Blue Kangaroo works in a way that Pinterest users would find familiar -for instance, letting users build collections of their favorite products.<\/p>\n<p>At the same time, it has features similar to eBay, like being able to put products on a \u2018watch\u2019 list. Generating more sales was a priority for product director Anthony Ford.<\/p>\n<p>And traditional data analysis and visualization tools weren\u2019t up to the job.<\/p>\n<p>What was needed was a tool that would show how users worked around the glitches and rough spots in Blue Kangaroo\u2019s user flows.<\/p>\n<p><img decoding=\"async\" width=\"732\" height=\"760\" class=\"aligncenter size-full wp-image-35877\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23132916\/navigation-path.png\" alt=\"navigation path\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23132916\/navigation-path.png 732w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23132916\/navigation-path-289x300.png 289w\" sizes=\"(max-width: 732px) 100vw, 732px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/blog.inspectlet.com\/case-study-with-blue-kangaroo\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p>\u2018With Inspectlet,\u2019<a href=\"https:\/\/blog.inspectlet.com\/case-study-with-blue-kangaroo\/\" target=\"_blank\" rel=\"noopener\"> says<\/a> Anthony, \u2018you\u2019re not just seeing data on clicks and conversions. You\u2019re watching the user as they perform these actions \u2013 or don\u2019t. It\u2019s like zooming in on your data reports.\u2019<\/p>\n<p>After implementing mouse recordings even for a relatively short period, says Anthony, \u2018we had weekly Inspectlet power sessions and generated entire sheets of enhancement suggestions and bug reports just from monitoring user behavior.<\/p>\n<p>We found everything from device-specific issues to evidence of poor user experience.\u2019<\/p>\n<p>Blue Kangaroo\u2019s experience highlights the importance of getting data directly from user actions.<\/p>\n<p>Before, when they\u2019d used click-based analytics to understand what was happening on their site, Blue Kangaroo had missed a major UX glitch.<\/p>\n<p>Many users were searching for a similar product to one they\u2019d viewed, scrolling through an infinite page on the site to search visually. There was no way to track this because these users weren\u2019t interacting with anything, so they left no events to record.<\/p>\n<p>But once mouse recordings had revealed that users were doing this, Bue Kangaroo knew to improve their \u2018related products\u2019 algorithm and give the site a design overhaul, leading to an 84% increase in total clicks; related product clicks now account for over 75% of Blue kangaroo\u2019s clicks.<\/p>\n<h3>3. To Verify Customer Issues<\/h3>\n<p>Kiwi.com exists to help people find flights within their budget. They use mouse recording app Smartlook to verify when customers have issues with the flight booking process, so they can improve their interface and ultimately their sales.<\/p>\n<p>Smartlook is used mainly by testers on our quality assurance team,\u2019 <a href=\"https:\/\/www.smartlook.com\/blog\/kiwi-com-uses-smartlook-to-verify-customer-issues\/\" target=\"_blank\" rel=\"noopener\">says<\/a> Kiwi.com quality assurance lead Al\u017eb\u011bta Palowsk\u00e1.<\/p>\n<p>\u2018When a customer reports an issue, it\u2019s often difficult to analyze what exactly happened based on just logs or the customer\u2019s brief description,\u2019 Al\u017eb\u011bta explains. \u2018Customers will often say stuff like \u201cYour booking page doesn\u2019t work, so I wasn\u2019t able to book a flight\u201d without providing details.\u2019<\/p>\n<p>Using mouse recordings has allowed Kiwi.com to trace customer activity and see whether there really is a UX problem.<\/p>\n<p>\u2018If we confirm it is a bug or a UX issue, we report it to the appropriate team and send them a link to the customer\u2019s recording,\u2019 Al\u017eb\u011bta goes on. Sometimes the UX team works directly from customer session videos.<\/p>\n<p>Obviously that would be impossible without videos of real sessions. But so would identifying issues in the first place, because no click-based analytics tool can show you that level of detail.<\/p>\n<h3>4. User Journey Identification<\/h3>\n<p>Hotjar says this is the reason 18.1% of their users give for using their product. The typical customer who makes this their main reason, does it for their sales or ecommerce site.<\/p>\n<p>Typically, these users are dividing their website visitors into \u2018buyer\u2019 and \u2018non-buyer\u2019 groups, then look for broader patterns within each group. This allows a business to clearly identify which general paths through a website are correlated with purchase, rather than which specific actions.<\/p>\n<p>It\u2019s crucial background for businesses that hope to take CRO beyond \u2018shall we make that button orange?\u2019 and build whole-site user flows to improve conversions. (Of course, once that process begins, each element needs to be optimized.)<\/p>\n<p>According to an anonymous source quoted on the company\u2019s website, Hotjar users \u2018mainly use recordings as a second layer of insight &#8211; to try and get an understanding of odd user journeys we&#8217;ve spotted in Analytics or things we&#8217;ve spotted in heatmaps or form analytics.\u2019<\/p>\n<h3>5. Fix UX Issues<\/h3>\n<p>GiffGaff used mouse recordings app SessionCam to achieve its major website goal: a frictionless customer journey with \u2018a little twist of delight along the way,\u2019 in the <a href=\"https:\/\/sessioncam.com\/case-studies\/giffgaff-sessioncam-case-study\" target=\"_blank\" rel=\"noopener\">words<\/a> of its optimization manager, Riaz Ali.<\/p>\n<p>Rather than seeking major UX glitches, the company uses its mouse recording app to track user flows and optimize them continuously across the entire site.<\/p>\n<p>\u2018From discovering giffgaff to ordering and activating a SIM, to managing your account and accessing product support, it\u2019s up to us to make sure the user experience (UX) is great and the content on the page is easy to follow,\u2019 says Riaz.<\/p>\n<h2>What Is The Best Mouse Recorder?<\/h2>\n<p>The best mouse recording tool for you depends on what other functionality you want, how much time you want to spend learning how to implement it and derive insights from it, and how much you want to pay.<\/p>\n<p>There are recordings-only tools, tools that offer a suite of UX tools and no more, or companies that attempt to deliver a full marketing analytics solution with mouse recordings just a part of the package.<\/p>\n<p>It\u2019s good to be aware as well that some tools work to reduce the amount of data they have to process, or the complexity of analyzing it, by using algorithms. That means you\u2019re not seeing your data &#8211; you\u2019re seeing their idea of your data.<\/p>\n<p>Note also that other tools deliver huge amounts of information. That can lead you into \u2018paralysis by analysis\u2019 &#8211; or just leave you digging through a million user session videos instead of a million analytics reports.<\/p>\n<p>With that in mind, here\u2019s a spread of the market leaders; match features, pricing and functionality to your needs and budget.<\/p>\n<h3>Clicktale<\/h3>\n<p><img decoding=\"async\" width=\"1244\" height=\"644\" class=\"aligncenter size-full wp-image-35878\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133231\/dashboard.png\" alt=\"dashboard\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133231\/dashboard.png 1244w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133231\/dashboard-300x155.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133231\/dashboard-768x398.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133231\/dashboard-1024x530.png 1024w\" sizes=\"(max-width: 1244px) 100vw, 1244px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/blog.exitbee.com\/10-tools-need-improve-customer-experience-website\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p><strong>Features<\/strong><\/p>\n<p>A one-stop solution for UX analysis, including:<\/p>\n<ul>\n<li>Session playback<\/li>\n<li>Mouse move heatmaps<\/li>\n<li>Click heatmaps<\/li>\n<li>Attention heatmaps<\/li>\n<li>Scroll reach heat maps<\/li>\n<li>Campaign tracking<\/li>\n<li>Mouse tracker<\/li>\n<li>Link analytics<\/li>\n<li>Conversion funnels<\/li>\n<li>Form analytics<\/li>\n<li>Side by side comparison<\/li>\n<li>Mobile site analytics<\/li>\n<li>Optimize for touch devices<\/li>\n<li>Bounce report<\/li>\n<li>JS errors tool<\/li>\n<li>Page console for overview<\/li>\n<\/ul>\n<p><strong>Functionality<\/strong><\/p>\n<p>Suitable for mobile and desktop, users can filter session replays by criteria like user environment, demographic, mouse movements, in-page behavior, and traffic source. Users also have control over which pages and which text input are recorded.<\/p>\n<p>The tool integrates with Google Analytics and offers app and website analysis. ClickTale is known for its elegant, intuitive reporting.<\/p>\n<p><strong>Pricing<\/strong><\/p>\n<p>ClickTale uses custom enterprise pricing, with no pricing detail on the website.<\/p>\n<p><strong>Users Say<\/strong><\/p>\n<blockquote><p>You can get random samples or set up &#8220;triggered&#8221; recorded sessions in combination with heat maps\u2026 don&#8217;t rely on ClickTale to define problems, especially because you don&#8217;t see exactly what users see in recordings. Use it to support your own expertise.<\/p><\/blockquote>\n<blockquote><p>&#8211; Brittany Hart, senior staff writer, <a href=\"https:\/\/www.stampinup.com\/\" target=\"_blank\" rel=\"noopener\">Stampin\u2019 Up!<\/a><\/p>\n<p>The ability to track actual real user visits and replay them alongside a perspective on real-world conversion funnels was excellent and complemented the google analytics software. I found that the product was very cost effective and informative and in particular the analysis of inquiry forms and the field number and types was particularly advantageous.<\/p>\n<p>I found that in its initial versions it was quite hard to build the conversion funnel analytics however this was resolved on the later revisions of the software. The costing model could have been more effective in relation to balancing our needs for review of multiple domains at a low cost\/least cost style.\u2019<\/p><\/blockquote>\n<blockquote><p>&#8211; Steve Brownlee, IT director, <a href=\"https:\/\/www.linkedin.com\/company\/vernagroup-ltd\" target=\"_blank\" rel=\"noopener\">Vernagroup<\/a><\/p><\/blockquote>\n<p><strong>The Lowdown<\/strong><\/p>\n<p>ClickTale doesn\u2019t always render events accurately. In particular it struggles with prompts and hints, conditional fields and anything that relies on Javascript. It\u2019s also priced for enterprise customers. But it does offer a wide range of effective tools under one roof and its reporting presentation is second to none.<\/p>\n<h3>Hotjar<\/h3>\n<p><img decoding=\"async\" width=\"1856\" height=\"1037\" class=\"aligncenter size-full wp-image-35879\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133412\/hotjar.jpg\" alt=\"hotjar\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133412\/hotjar.jpg 1856w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133412\/hotjar-300x168.jpg 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133412\/hotjar-768x429.jpg 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133412\/hotjar-1024x572.jpg 1024w\" sizes=\"(max-width: 1856px) 100vw, 1856px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.webdesignerdepot.com\/2015\/05\/hotjar-offers-free-analytics-for-everyone\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p><strong>Features<\/strong><\/p>\n<p>HotJar is a unified analytics platform &#8211; like ClickTale, it offers a full suite of features including:<\/p>\n<ul>\n<li>Heatmaps<\/li>\n<li>Visitor Recordings<\/li>\n<li>Conversion Funnels<\/li>\n<li>Form Analysis<\/li>\n<li>Feedback Polls<\/li>\n<li>Surveys<\/li>\n<li>Recruit User Testers<\/li>\n<li>Unlimited Users<\/li>\n<li>Unlimited Responses<\/li>\n<li>Block IPs<\/li>\n<li>Ready Localized<\/li>\n<li>Multi-device Support<\/li>\n<li>Powerful Targeting<\/li>\n<li>Easy Installation<\/li>\n<li>Behavior Logic<\/li>\n<\/ul>\n<p><strong>Functionality<\/strong><\/p>\n<p>Hotjar uses a proprietary sampling algorithm to collect data from what it calls a representative sample of visitors, cutting down the amount of data the tool has to analyze to generate insights.<\/p>\n<p>It\u2019s designed to be an all-in-one tool for marketing departments and consultants, but doesn\u2019t supply an analytics component.<\/p>\n<p>Once a user session has been recorded, Hotjar users can add tags to the recording, make notes on user actions, and share recordings with colleagues. \u00a0Users can also filter recordings by page visited, landing page, exit page and so on.<\/p>\n<p><strong>Pricing<\/strong><\/p>\n<p>Hotjar prices by pageviews per day, with standard plans up to 2 million a day and custom enterprise pricing thereafter.<\/p>\n<p>GIF Hotjar 1.1 goes here<\/p>\n<p>(They also have a good pricing page!)<\/p>\n<p>There\u2019s a free version, with very limited functionality.<\/p>\n<p><strong>Users Say<\/strong><\/p>\n<blockquote><p>I like the combination of video capture and heat maps. I also really LOVE how accessible the team has been to my needs &#8211; always quick to respond to a chat or an email.<\/p>\n<p>The amount of data gets HUGE after a dozen or so heatmaps and hundreds of videos. Take advantage of the free version first. It&#8217;s just as good for a small amount of data.<\/p><\/blockquote>\n<blockquote><p>&#8211; Christian Erickson, VP marketing, <a href=\"https:\/\/www.qvinci.com\/\" target=\"_blank\" rel=\"noopener\">Qvinci Software<\/a><\/p>\n<p>HotJar does a little bit of everything: Heatmaps, recorded user sessions, form records&#8230; it&#8217;s really valuable in determining how people are behaving on site and pinpointing issues I can help my clients fix. While I&#8217;ve used several competitors in the space, HotJar is the tool I keep coming back to on account of their diverse offering and fair price point.<\/p>\n<p>CSS configuration can get mucky, and the inability to easily leave notes on videos on lower plan levels is really frustrating. In general, recorded session tagging and commenting could be easier and more robust.<\/p><\/blockquote>\n<blockquote><p>&#8211; Joel Klettke, CRO consultant and copywriter, <a href=\"https:\/\/businesscasualcopywriting.com\/\" target=\"_blank\" rel=\"noopener\">Business Casual Copywriting<\/a><\/p><\/blockquote>\n<p><strong>The Lowdown<\/strong><\/p>\n<p>Hotjar works best when you\u2019re going to use a little of this, a little of that to get a picture of events on your site. It\u2019s a less in-depth tool than some out there. They have a rep for good service, but you can\u2019t pick and choose &#8211; if you want mouse recordings, you have to buy the whole package.<\/p>\n<h3>Crazy Egg<\/h3>\n<p><img decoding=\"async\" width=\"1999\" height=\"838\" class=\"aligncenter size-full wp-image-35880\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133712\/manage-your-snapshot-tests.png\" alt=\"manage your snapshot tests\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133712\/manage-your-snapshot-tests.png 1999w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133712\/manage-your-snapshot-tests-300x126.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133712\/manage-your-snapshot-tests-768x322.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23133712\/manage-your-snapshot-tests-1024x429.png 1024w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/103-building-an-a-b-test\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p><strong>Features<\/strong><\/p>\n<ul>\n<li>Scroll map tool<\/li>\n<li>Heat Map Tool<\/li>\n<li>Confetti Tool<\/li>\n<li>Simple Setup<\/li>\n<li>Design testing<\/li>\n<li>In-page Analytics<\/li>\n<li>A\/B Testing<\/li>\n<li>Conversion Rate Optimization<\/li>\n<li>Confetti map<\/li>\n<li>Mouse Recordings<\/li>\n<\/ul>\n<p><strong>Functionality<\/strong><\/p>\n<p>Crazy Egg isn\u2019t an all-in-one tool. Instead its focus is on user experience. It uses direct customer data rather than a sampling algorithm and requires users to select the pages they want to track.<\/p>\n<p><strong>Pricing<\/strong><\/p>\n<p><img decoding=\"async\" width=\"1680\" height=\"1050\" class=\"aligncenter size-full wp-image-35881\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134024\/crazy-egg-pricing.gif\" alt=\"crazy egg pricing\" \/><\/p>\n<p>Crazy Egg offers pricing from free up to large-scale enterprise. (And also has a nice pricing page!)<\/p>\n<p>The free plan offers the same functionality as larger plans, just less of it.<\/p>\n<p><strong>Users Say<\/strong><\/p>\n<blockquote><p>Crazy Egg is easy to install and makes it possible to find out what your website visitors are interested in. You can then redesign your page to help them find what they want easier.<\/p>\n<p>The methodology is a little hard to understand. Are people looking\/hovering in a particular area because they like it &#8212; or because it&#8217;s more prominent. You have to be careful what you do with the data.<\/p><\/blockquote>\n<blockquote><p><a href=\"https:\/\/www.capterra.com\/p\/163520\/Crazy-Egg\/\" target=\"_blank\" rel=\"noopener\">&#8211; Joshua Hinsdale<\/a>, VP marketing, <a href=\"https:\/\/www.linkedin.com\/company\/usgb-llc\" target=\"_blank\" rel=\"noopener\">USGB, LLC<\/a><\/p>\n<p>It helped me improve my conversion rates. Crazy Egg is easy to install and very intuitive to navigate and explore. I like its simplicity. It\u2019s not one of these end all CRO or SEO tools, it focuses on user experience on a basic level. With that said, it&#8217;s very valuable. I love the confetti view where I can see where my visitors are clicking and where I might be losing them. Their customer service is also top notch.<\/p><\/blockquote>\n<blockquote><p>&#8211; Talmage Egan, digital marketing manager, <a href=\"https:\/\/www.bigleap.com\/\" target=\"_blank\" rel=\"noopener\">Big Leap<\/a><\/p><\/blockquote>\n<p><strong>The Lowdown<\/strong><\/p>\n<p>Crazy Egg isn\u2019t a one-stop tool for marketing. Instead it offers a toolkit of UX improvement tools designed to be accessed easily. The recordings feature was a latecomer to the field but is built to give the strongest possible correlation between what a user actually did and what the playback shows.<\/p>\n<h3>Inspectlet<\/h3>\n<p><img decoding=\"async\" width=\"1999\" height=\"972\" class=\"aligncenter size-full wp-image-35882\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134226\/recently-recorded-sessions.png\" alt=\"recently recorded sessions\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134226\/recently-recorded-sessions.png 1999w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134226\/recently-recorded-sessions-300x146.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134226\/recently-recorded-sessions-768x373.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134226\/recently-recorded-sessions-1024x498.png 1024w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.inspectlet.com\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p><strong>Features<\/strong><\/p>\n<ul>\n<li>Integration with other analytics services<\/li>\n<li>Enterprise-grade support<\/li>\n<li>Eye-tracking heat maps<\/li>\n<li>Form analytics<\/li>\n<li>Mobile recording and tracking<\/li>\n<li>Conversion funnel analysis<\/li>\n<li>REST reporting API<\/li>\n<li>AJAX and single page app support<\/li>\n<li>Session recording and visitor playback<\/li>\n<li>User and visit-level tagging controls<\/li>\n<\/ul>\n<p><strong>Functionality<\/strong><\/p>\n<p>Inspectlet has mouse recording and mouse-movement heat maps too. There are conversion funnels based on mouse recording, as well as click and scroll heatmaps, and once sessions have been recorded they can be filtered using attributes like session, returning\/new, entry page contains, and more. Individual users can be identified.<\/p>\n<p><strong>Pricing<\/strong><\/p>\n<p>Inspectlet pricing starts out free and moves up based on the number of recorded sessions per month.<\/p>\n<p><img decoding=\"async\" width=\"1034\" height=\"792\" class=\"aligncenter size-full wp-image-35883\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134448\/pricing-startup.png\" alt=\"pricing startup\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134448\/pricing-startup.png 1034w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134448\/pricing-startup-300x230.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134448\/pricing-startup-768x588.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134448\/pricing-startup-1024x784.png 1024w\" sizes=\"(max-width: 1034px) 100vw, 1034px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/www.inspectlet.com\/plans\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p><strong>Users Say<\/strong><\/p>\n<blockquote><p>Link your product users to Inspectlet sessions. Track user IP Address. Continuous recording. Cheaper than many other solutions. Easy to set up.<\/p><\/blockquote>\n<blockquote><p>&#8211; Thinh Pham, lead developer at <a href=\"https:\/\/www.zehitomo.com\/en\" target=\"_blank\" rel=\"noopener\">Zehitomo<\/a><\/p><\/blockquote>\n<p><strong>The Lowdown<\/strong><\/p>\n<p>Inspectlet is designed to be the \u2018puzzle piece\u2019 in a marketing stack that deals specifically with mouse recording. That makes it different than Hotjar and Clicktale, (one-stop analytics solutions) and then Crazy Egg (UX focus). Free and micro plans leave out some key features, and it doesn\u2019t integrate well with many testing tools.<\/p>\n<h3>SessionCam<\/h3>\n<p><img decoding=\"async\" width=\"1919\" height=\"1079\" class=\"aligncenter size-full wp-image-35884\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134612\/SessionCam.png\" alt=\"SessionCam\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134612\/SessionCam.png 1919w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134612\/SessionCam-300x169.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134612\/SessionCam-768x432.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134612\/SessionCam-1024x576.png 1024w\" sizes=\"(max-width: 1919px) 100vw, 1919px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/technologyadvice.com\/products\/sessioncam-reviews\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/p>\n<p><strong>Features<\/strong><\/p>\n<ul>\n<li>Customer Struggle score<\/li>\n<li>Key Journeys<\/li>\n<li>Opportunities<\/li>\n<li>Error Reporting<\/li>\n<li>Session Replay<\/li>\n<li>Heatmaps<\/li>\n<li>Conversion Funnels and Funnel Insights<\/li>\n<li>Form Analytics<\/li>\n<li>Alerts and exports<\/li>\n<li>Integrations with Google Analytics, Adobe Analytics, Optimizely, Oracle Maxymiser and more.<\/li>\n<\/ul>\n<p><strong>Functionality<\/strong><\/p>\n<p>SessionCam offers a real-time API feed that can be used to pass on customer info to other parts of your company or to basket abandonment campaigns. In a bid to make understanding the data quicker, SessionCam uses a proprietary algorithm to generate a Struggle Score for users, showing how hard they found it to navigate your UX.<\/p>\n<p><strong>Pricing<\/strong><\/p>\n<p>SessionCam offers a 21-day free trial and then custom pricing for a custom package.<\/p>\n<p><strong>Users Say<\/strong><\/p>\n<blockquote><p>SessionCam provides a lot of useful functionality, but its user interface isn\u2019t the easiest to learn or use. Getting the most out of it requires a non-trivial investment of time. The key feature of SessionCam is undoubtedly the playback of user experiences with Web sites.<\/p><\/blockquote>\n<blockquote><p><a href=\"https:\/\/www.uxmatters.com\/mt\/archives\/2015\/02\/review-of-sessioncam-user-observation-20.php\" target=\"_blank\" rel=\"noopener\">&#8211; Peter Hornsby, UX Review<\/a><\/p><\/blockquote>\n<p><strong>The Lowdown<\/strong><\/p>\n<p>SessionCam is marketed as a behavioral analytics solution rather than a plug-and-play tool, SessionCam isn\u2019t the way to go if mouse recordings are what you want, and if you choose SessionCam you could wind up stuck with the limitations of their proprietary system. A custom onboarding and custom pricing both point up that it\u2019s a choice for more established businesses or larger budgets.<\/p>\n<h2>How To Set Up Mouse Recordings<\/h2>\n<p>Setting up mouse recordings works differently, depending on which tool you use. Here\u2019s how you set up Crazy Egg\u2019s recordings feature:<\/p>\n<p>1. Install the Crazy Egg tracking script in the &lt;head&gt; section of your website.<\/p>\n<p>If you\u2019re a Crazy Egg user, you should have been walked through doing this during initial setup, but if something\u2019s changed or we\u2019re talking about a new website, you can find the tracking script in My Code on your Crazy Egg dashboard. When it\u2019s set up it should look like this:<\/p>\n<p><img decoding=\"async\" width=\"1972\" height=\"484\" class=\"aligncenter size-full wp-image-35885\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134802\/html-code.png\" alt=\"html code\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134802\/html-code.png 1972w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134802\/html-code-300x74.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134802\/html-code-768x188.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23134802\/html-code-1024x251.png 1024w\" sizes=\"(max-width: 1972px) 100vw, 1972px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/65-manual-installation\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p>LPT: If you\u2019re a WordPress user, the plugin <a href=\"https:\/\/en-gb.wordpress.org\/plugins\/insert-headers-and-footers\/\" target=\"_blank\" rel=\"noopener\">Insert Headers and Footers<\/a> will give you an easy way to drop code into your site without even looking at the full HTML.<\/p>\n<p>2. Navigate to the recordings dashboard in your Crazy Egg dash. It\u2019s on the left-side navigation of your Crazy Egg dashboard after you log in.<\/p>\n<p><img decoding=\"async\" width=\"254\" height=\"785\" class=\"aligncenter size-full wp-image-35886\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135039\/Crazy-egg-recordings.png\" alt=\"Crazy egg recordings\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135039\/Crazy-egg-recordings.png 254w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135039\/Crazy-egg-recordings-97x300.png 97w\" sizes=\"(max-width: 254px) 100vw, 254px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/app.crazyegg.com\/v2\/recordings\/activate\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p>3. Click Start Recording.<\/p>\n<p>You\u2019ll see your options, including the option to add another website or select what triggers a recording to start.<\/p>\n<p><img decoding=\"async\" width=\"1259\" height=\"392\" class=\"aligncenter size-full wp-image-35887\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135231\/clothes-dot-com.gif\" alt=\"clothes dot com\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/ce-help-center.s3.amazonaws.com\/medium\/asset\/328\/09b296f1-9792-4316-b9d4-86d6355aafe8.gif\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p>4. Choose the site you want to record, the criteria for starting a recording that suits your goals and switch the toggle over to green.<\/p>\n<p>You\u2019re up!<\/p>\n<h2>Checking The Results<\/h2>\n<p>Checking the results is where the wheels can come off your plan to generate meaningful user insights with mouse recordings.<\/p>\n<p>\u2018The problems with session replays don\u2019t have anything to do with the concept,\u2019 says Peep Laja: \u2018watching users interact with your site is awesome and can breed some profound Aha moments in interaction design.\u2019<\/p>\n<p>Instead, says Peep, \u2018the problems lie in the analysis of these videos, and they generally fall into three categories:<\/p>\n<ul>\n<li>Quantity. There are just too many videos and not all of them have anything important.<\/li>\n<li>Inferring intent \u2013 the reasons people do things \u2013 is inherently subjective and there\u2019s no way to calibrate accuracy.<\/li>\n<li>It\u2019s hard to report insights in any organized way, which is really a corollary of the above point. Because of the inherent subjectivity, reporting tends to vary wildly.\u2019<\/li>\n<\/ul>\n<p>Some tools deal with quality and intent by algorithms &#8211; taking representative samples of users so you don\u2019t have to sit through a million videos, or building Struggle Scores so you don\u2019t have to guess. But when they do that, they\u2019re asking you to trust their judgment, because those things are &#8211; as Peep outlines above &#8211; always a judgment call.<\/p>\n<p>Other tools leave you to just watch the recordings and figure it out for yourself.<\/p>\n<p>Working with real rather than processed user data, and inferring intent yourself, might be more reliable &#8211; and might help you see the wood for the trees.<\/p>\n<p>If we can carry over a principle from CRO in general: that \u2018if you really want to move your conversion rates, don\u2019t focus on small changes. Instead, focus on drastic changes as they are the ones that boost your revenue,\u2019 as Neil Patel <a href=\"https:\/\/www.quicksprout.com\/2013\/05\/02\/7-ab-testing-blunders-that-even-experts-make\/\" target=\"_blank\" rel=\"noopener\">says<\/a>, then you\u2019ll likely spot the big important stuff anyway, even without an algorithm.<\/p>\n<p>While every recordings tool has different methods of presenting and interpreting results, here\u2019s how Crazy Egg does it.<\/p>\n<p><strong>1. Open a Recording<\/strong><\/p>\n<p>You\u2019ll find your Recordings in your dashboard, 30 minutes after you enable Recordings for that site.<\/p>\n<p><img decoding=\"async\" width=\"1247\" height=\"665\" class=\"aligncenter size-full wp-image-35888\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135758\/crazy-egg-manage-your-recordings.png\" alt=\"crazy egg manage your recordings\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135758\/crazy-egg-manage-your-recordings.png 1247w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135758\/crazy-egg-manage-your-recordings-300x160.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135758\/crazy-egg-manage-your-recordings-768x410.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23135758\/crazy-egg-manage-your-recordings-1024x546.png 1024w\" sizes=\"(max-width: 1247px) 100vw, 1247px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/yazin.co\/the-validator\/\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p><strong>2. Timelines<\/strong><\/p>\n<p>Crazy Egg uses timelines to make recordings easier to follow. Each recording has a timeline that color codes visitor activities so you can find them without having to sit through the whole session watching for them.<\/p>\n<p>Those colors are:<\/p>\n<ul>\n<li>Light gray shows any time your visitor is idle or inactive.<\/li>\n<li>Red dots show each time your visitor clicks on your website.<\/li>\n<li>Red pill box indicates any type of mouse movement \u2014 whenever a visitor scrolls or moves their mouse around.<\/li>\n<\/ul>\n<p><img decoding=\"async\" width=\"1000\" height=\"173\" class=\"aligncenter size-full wp-image-35889\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140023\/inactivity-click-mouse-movement.png\" alt=\"inactivity click mouse movement\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140023\/inactivity-click-mouse-movement.png 1000w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140023\/inactivity-click-mouse-movement-300x52.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140023\/inactivity-click-mouse-movement-768x133.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/93-timeline-basics-colors\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p><strong>3. Browser Version<\/strong><\/p>\n<p>To keep track of browser version, Crazy Egg displays the browser type at the top right of the Recording itself.<\/p>\n<p><img decoding=\"async\" width=\"1999\" height=\"1020\" class=\"aligncenter size-full wp-image-35890\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140320\/recording-chrome-code.png\" alt=\"recording chrome code\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140320\/recording-chrome-code.png 1999w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140320\/recording-chrome-code-300x153.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140320\/recording-chrome-code-768x392.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140320\/recording-chrome-code-1024x523.png 1024w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/94-recording-browser-version\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p><strong>4. Watch Your Recordings For User Behaviors!<\/strong><\/p>\n<p>There\u2019s no complex interpretation required &#8211; you can see mouse movements as users look around the page, struggle with forms or navigation, and read (or don\u2019t read) content, copy and buttons.<\/p>\n<h2>Start To Use The Crazy Egg Recordings Feature<\/h2>\n<p>Put at least one example related to reality, telling a story, using a fictional character, for example, not in person.<\/p>\n<p>There\u2019s more to Recordings that are just checking the results of a single user session. You can search through your recordings for specific sessions; record only specific pages and URLs; exclude traffic from specific IP addresses from your search results; and share recordings with others in your organization.<\/p>\n<h3>Filtering Sessions<\/h3>\n<p>You\u2019ll find Filters in the top right area of the dashboard. Once you select it, all you have to do is click on \u2018Add Condition,\u2019 and you\u2019ll be able to add a pre-made condition like:<\/p>\n<ul>\n<li>Browser<\/li>\n<li>Country<\/li>\n<li>Date range<\/li>\n<li>Device<\/li>\n<li>Ad campaign name<\/li>\n<li>Ad campaign medium<\/li>\n<li>Ad campaign source<\/li>\n<li>Ad campaign term<\/li>\n<li>Ad campaign content<\/li>\n<li>Number of pages viewed<\/li>\n<li>Operating system<\/li>\n<li>Page visited<\/li>\n<li>Referrer<\/li>\n<li>Search engine<\/li>\n<li>Site<\/li>\n<li>User type<\/li>\n<li>User variable<\/li>\n<\/ul>\n<p><img decoding=\"async\" width=\"1000\" height=\"288\" class=\"aligncenter size-full wp-image-35891\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140639\/add-condition.png\" alt=\"add condition\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140639\/add-condition.png 1000w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140639\/add-condition-300x86.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140639\/add-condition-768x221.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/138-using-filters\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p>To apply it, click on Apply Filter.<\/p>\n<p>To save a filter, click on Save Filter and you can use that combination of filters as a preset in the future.<\/p>\n<p>Recording specific pages and URLs<\/p>\n<p>Head over to the Settings option in the Recordings dashboard. If it\u2019s not already, toggle the site you want to record to green to enable Recordings.<\/p>\n<p>Then, under Page Targeting, click on \u2018only start recording sessions once visitors land on a specific page.\u2019<\/p>\n<p><img decoding=\"async\" width=\"1999\" height=\"717\" class=\"aligncenter size-full wp-image-35892\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140840\/Crazy-egg-recordings-settings.png\" alt=\"Crazy egg recordings settings\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140840\/Crazy-egg-recordings-settings.png 1999w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140840\/Crazy-egg-recordings-settings-300x108.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140840\/Crazy-egg-recordings-settings-768x275.png 768w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23140840\/Crazy-egg-recordings-settings-1024x367.png 1024w\" sizes=\"(max-width: 1999px) 100vw, 1999px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/131-start-recording-specific-pages-and-urls\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p>When you\u2019re prompted, drop in the URL you want to record. If you want to record more than one page, just click Add a Page.<\/p>\n<h3>Blocking IP Addresses<\/h3>\n<p>What you don\u2019t want is to optimize your site for your employees or agencies.<\/p>\n<p>Say you hire a design agency, Designal (thanks, <a href=\"https:\/\/www.naminum.com\/append?q=design\" target=\"_blank\" rel=\"noopener\">Naminum<\/a>). Their designer, Sarah, heads to your site and starts looking around.<\/p>\n<p>Her path through your site, looking for design elements to alter or improve, won\u2019t resemble the path real users take. If a recording of her visit makes its way into your sessions and you base anything off it, you\u2019ll be in trouble.<\/p>\n<p>It\u2019s even more of a risk with employees that visit the site regularly; their user journey will be totally at odds with that of a visitor who\u2019s never come to the site before.<\/p>\n<p>That\u2019s why good mouse recording tools let you block sessions from certain IPs.<\/p>\n<p>You do it like this:<\/p>\n<p>1. Go to Options on the left of the dashboard.<\/p>\n<p>2. Drop the IPs you want to block into the box and click Update Settings.<\/p>\n<p><img decoding=\"async\" width=\"1019\" height=\"570\" class=\"aligncenter size-full wp-image-35893\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23141143\/crazy-egg-manage-your-recordings-2.gif\" alt=\"crazy egg manage your recordings 2\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/116-blocking-ip-addresses\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p>You have to have Owner-level permissions to do it. Otherwise, it\u2019s that simple.<\/p>\n<p>Sharing sessions<\/p>\n<p>You can share Recordings sessions with people inside and outside your organization, simply by going to the gear icon under Actions in the Recordings dashboard and selecting Share this recording.<\/p>\n<p><img decoding=\"async\" width=\"987\" height=\"205\" class=\"aligncenter size-full wp-image-35894\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23141337\/share-this-recording.png\" alt=\"share this recording\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23141337\/share-this-recording.png 987w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23141337\/share-this-recording-300x62.png 300w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23141337\/share-this-recording-768x160.png 768w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/111-sharing-a-recording\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<p>You\u2019ll be prompted to turn link sharing on, and then you\u2019re good to go, and anyone you send the link to will have access to the recording.<\/p>\n<p><img decoding=\"async\" width=\"760\" height=\"425\" class=\"aligncenter size-full wp-image-35895\" src=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23141450\/share-recording.png\" alt=\"share recording\" srcset=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23141450\/share-recording.png 760w, https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/23141450\/share-recording-300x168.png 300w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<p style=\"text-align: center;\"><em><a href=\"https:\/\/help.crazyegg.com\/articles\/111-sharing-a-recording\" target=\"_blank\" rel=\"noopener\">Source<\/a><\/em><\/p>\n<h2>Conclusion<\/h2>\n<p>Mouse recordings deliver intuitive, easy-to-access understanding of your users\u2019 real activity on your website. When you can watch a movie of what a user really did, instead of just a map of where they clicked or scrolled to, you\u2019ve got way more information.<\/p>\n<p>Heatmaps are super valuable &#8211; but they show you user <i>actions<\/i>. Only by recording and watching user sessions can you see real user <i>behavior<\/i>, giving you insight into the decision making processes of your users.<\/p>\n<p>From it you can figure out which areas of your site\u2019s UX are hampering conversions or putting a rock in your customers\u2019 shoe instead of taking one out, so you can redesign your user interface to solve your users\u2019 problems.<\/p>\n<p>What do you use mouse recordings for?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why would you want to record your users\u2019 mouse movements? A mouse recorder give you a deeper view of user behavior than click-based heatmaps and&#8230;<\/p>\n","protected":false},"author":182,"featured_media":36004,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","_lmt_disableupdate":"","_lmt_disable":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4],"tags":[],"class_list":["post-35863","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conversion-optimization"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mouse Recorder: How You Can See Your Visitors Interacting<\/title>\n<meta name=\"description\" content=\"Why would you want to record your users\u2019 mouse movements? A mouse recorder give you a deeper view of user behavior than click-based heatmaps and scrollmaps. As well as knowing what a user clicked on, mouse recordings let you see all their movements on the page before and after.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.crazyegg.com\/blog\/mouse-recorder\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mouse Recorder: How You Can See Your Visitors Interacting\" \/>\n<meta property=\"og:description\" content=\"Why would you want to record your users\u2019 mouse movements? A mouse recorder give you a deeper view of user behavior than click-based heatmaps and scrollmaps. As well as knowing what a user clicked on, mouse recordings let you see all their movements on the page before and after.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.crazyegg.com\/blog\/mouse-recorder\/\" \/>\n<meta property=\"og:site_name\" content=\"The Daily Egg\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/crazyegganalytics\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-15T20:31:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-10T12:02:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ceblog.s3.amazonaws.com\/wp-content\/uploads\/2018\/01\/30092615\/mouse-recorder.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Richard Bayston\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/rbcopywriting\" \/>\n<meta name=\"twitter:site\" content=\"@CrazyEgg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Richard Bayston\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"30 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/\"},\"author\":{\"name\":\"Richard Bayston\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#\\\/schema\\\/person\\\/15928e1170a448967188168a6ec57598\"},\"headline\":\"Mouse Recorder: How You Can See Your Visitors Interacting\",\"datePublished\":\"2018-01-15T20:31:31+00:00\",\"dateModified\":\"2025-04-10T12:02:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/\"},\"wordCount\":6001,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ceblog.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/30092615\\\/mouse-recorder.png\",\"articleSection\":[\"Conversion\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/\",\"url\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/\",\"name\":\"Mouse Recorder: How You Can See Your Visitors Interacting\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.crazyegg.com\\\/blog\\\/mouse-recorder\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ceblog.s3.amazonaws.com\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/30092615\\\/mouse-recorder.png\",\"datePublished\":\"2018-01-15T20:31:31+00:00\",\"dateModified\":\"2025-04-10T12:02:37+00:00\",\"description\":\"Why would you want to record your users\u2019 mouse movements? 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