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OpenPhone Review–The Good and Bad
OpenPhone is an ultra-simple phone system that’s suitable for solo use or teams of up to five people. It shines for its strong SMS messaging…
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Free 30-day TrialThe Best Call Monitoring Software If That’s All You Want
Call monitoring is a great way to ensure your agents and your call center business are operating at a high level. But with so many…
Striving For A Promotion? Ace These 3 Call Center Best Practices
Getting a promotion at your call center serves as a stamp of recognition for your efforts. It gives you a heightened sense of achievement that…
Neglected IVR Best Practices That Really Count For Success
You’re not alone if you’ve found yourself endlessly pressing buttons while navigating an IVR menu, desperate for a simple solution. Most organizations neglect to prioritize…
Call Center Reporting: The Only Reports You Need to Create
In the call center world, data is more than numbers; it’s the secret sauce to making smart decisions. Imagine using data to find out exactly…
4 Steps For Writing a Call Center RFP (+Where to Post It)
If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise, if you’re looking…
Call Center Integration: You Only Need to Unite 3 Systems
Most call center solutions offer a wide range of integration options. Just a few examples include ticketing systems, ecommerce, social media, and email integrations. But…
What Call Blocking Doesn’t Stop and What To Do About It
Call blocking technology can help fight off scammers and other unwanted telephone calls, but it still has its limitations. For one, it doesn’t stop scammers…
4 Call Deflection Strategies (and the One You Should Use)
Nonstop customer calls can quickly strain your customer support resources and leave your customers feeling underserved and underappreciated. That’s why you need to have a…
How to Stop Calls the Do Not Call List Doesn’t Ban
Since 2003, the National Do Not Call Registry has prevented telemarketers from pestering Americans with unwanted calls. The registry tells registered companies which telephone numbers…
Call Center Coaching Futile? You’re Training Not Coaching
For many call center managers, there comes a time when their coaching doesn’t seem to be bringing the results like it used to. Naturally, they…
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