We’ve had this post queued up for a couple of months. But every time we were ready to hit publish, we found ourselves a week or two away from something else we wanted to share with you. Today we decided to bite the bullet, eschew the Frank Lloyd Wright and Mozart procrastination demons we battle periodically, and share some of the things we’ve added to Crazy Egg since we last connected.
Here’s a 2 minute video if you want to see all of these features live. Or, you can scroll through what we’ve got in detail.
- SurveyMonkey Integration: Stop Guessing. Just Ask.
- HeatScroll: Find the Sweet Spot. Align Clicks and Attention.
- Push Notifications: Get Notified. Make Decisions.
What’s for Sharing
- Thanks for the Insight! Now What? How to Get Unstuck and Improve CX, Conversions, and ROI
- Why Aren’t you Testing Ways to Improve your Website?
- Quick Hits CRO Tips: Recordings
- The A/B Testing Series
SurveyMonkey Integration: Stop Guessing. Just Ask.
Heatmaps. Scrollmaps. Recordings. Filters and segments. Crazy Egg is filled with tools and features to help you understand what people are doing on your site. Often times, it’s easy to determine patterns around what’s working, what’s broken, and why. But sometimes, you’re not sure and you don’t want to guess — you just want to ask your users a question directly.
For these moments, Crazy Egg has partnered with SurveyMonkey, the global standard for surveys, polls and questionnaires, to make it easy for you get feedback directly from your customers. You can have all this with three easy steps:
- Create a SurveyMonkey account (we partnered with SurveyMonkey because of their robust free plan).
- Connect SurveyMonkey and Crazy Egg.
- Choose a Survey and launch it on your site with one click. No script installation required.
HeatScroll: Find the Sweet Spot. Align Clicks and Attention.
The closest thing to a “silver bullet” in web design is aligning the primary action you want people to take with where the most people are paying attention. Doing so means hitting a UX Sweetspot.
Crazy Egg makes finding that UX Sweetspot easier than ever by combining our Heatmap and Scrollmap reports. Now in one view you can see exactly where people are paying attention, and then, easily and quickly cross reference that with where people are clicking.
Pro tip: This is a great opportunity to A/B test the position of your most important CTAs.
Heatmap with Scrollmap is available to all Crazy Egg customers.
Push Notifications: Get Notified. Make Decisions.
Enable Browser Push Notifications when you create a Snapshot and we’ll let you know when it’s live and when it’s about to expire. We will also notify you when your first 10 Recordings are live so you can dive right in and start following your users as they experience your site. Notifications will appear in your Dashboard as well as via your Browser Push Notification if you have them enabled.
Recordings on the Snapshots Dashboard
We have added Recordings to your Snapshot Dashboard. Every Snapshot you create now has a Recordings Playlist that features all of the Recordings that include that page. Now it’s easier to find the Recordings that give you further context on the Snapshot data you’re already viewing.
Expanded In-App Help Center
Elevated Help Center. We’ve elevated in the Help Center in the app and loaded it with a host of new content focused on helping you take the next steps to improve your site with the help of Crazy Egg.
Not sure what to do next? We’ve added a section to the Help Center titled “Now What?” Where you can get answers and guidance on how to take the next step. From getting more traffic, to rebuilding your site, to understand where people are getting stuck/ we’ve organized our best advice and content in the context of the questions you’re looking to answer.
Bonus: Verbio and B12 Partnerships
As a Crazy Egg customer, you’ll also have an exclusive offer from both Verblio and B12, our CRO partner agencies. Just click on “Create Content to Create More Traffic” to reach Verblio and “Redesign my Webpage/Website” to access B12.
Pssssst… Not a customer? We’ve got a free 30 day trial for you to take us for a test run.
Customers on Plans that feature Priority Support can now enter queries directly via the app, knowing those queries are tagged and routed with priority to get you help even more quickly.
We’ve restyled the app by punching up the contrast and adding more prominent icons to help you more easily find the tools you always use and to call attention to options you may not have realized were available to you.
What’s for Sharing
Thanks for the Insight! Now What? How to Get Unstuck and Improve CX, Conversions, and ROI
Everyone wants to make their website experiences better; you don’t always know where to start. With the features outlined above, as well as in this post, I share a little about how we’re helping the people who use Crazy Egg move from asking “now what?” to “what’s next?!”
Why Aren’t you Testing Ways to Improve your Website?
If you run experiments to improve your experience — even one experiment — you’ll be ahead of more than 66% of the market. So why aren’t you testing more? And what’s getting in the way? We explore some ways to get unstuck here.
Quick Hits CRO Tips: Recordings
We’ve launched a video series that gives you actionable CRO tips in 2 minutes or less. There are four videos in this initial run, all detailing how to use Visitor Recordings (aka Session Replays) in your day to day routine.
The A/B Testing Series
Ready to start testing but not sure where to begin? We’ve got you covered! In this four part deep dive into A/B Testing, we’ll give you the exact steps you need to follow from identifying opportunities for improvement, setting up tests, monitoring results and then where to go from there.
Catch Us On The Web
Did You Know?
Pro Tip: Worried about the privacy of your website visitors? You can customize what elements we record on your site! Learn more about how to mask sensitive data on your pages.
What’s on your mind?
Do you have any product requests for us? Pop us a message at firstname.lastname@example.org, we’d love to hear from you!
Our goal is to help you create a better visitor experience, ensure your customers reach their goals faster, and provide you with opportunities to improve your site to keep up with changing user needs.
With every release, we’ve got you in mind, so thank you for being a part of our community and choosing us as a partner to reach your CRO goals. Stay tuned for the next round of Release Notes, the momentum continues.