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There’s a good chance you’ve called a customer service hotline before and encountered a voice asking you to press a number to select a self-service…
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Free 30-day Trial5 Call Queue Management Tips For Under A Minute Hold Times
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There’s no shortage of challenges that call centers face each day, and all of them are important in their own right. However, the following four…
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Five9 is an enterprise-level call center as a service (CCaaS) solution that works best for organizations with over 1,000 agents. It’s a cloud-based system that…
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If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super straightforward. There’s a…
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We recommend Genesys for call centers with at least 1,000 agents who provide omnichannel support through phone, live chat, text, and social media. It’s infinitely customizable…
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When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs. But how do you know…
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Talkdesk is a cloud-based contact center solution that shines for its customization options and built-in quality management features. We recommend it for contact centers with…
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An IVR phone tree is like a map of your IVR’s pre-recorded messages and menu prompts. When implemented correctly, it can swiftly guide callers to…
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At great risk to my sanity, I went online with the intention of finding as much advertising as I could. The goal: to find call…
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CallHippo is a simple and cost-effective virtual phone system. It’s a solid option for small teams with low-volume calling needs, and we typically recommend it…
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