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Infographic: The Cost of Customer Satisfaction & What it Means for Your Business

by Sean Work

Lost customers.

Lost revenue. EEK!

Increased competition. Oh no!

It has been said that it costs six times more to recover a lost customer than it cost to acquire them in the first place. With that said, take a look at the infographic below to learn how you can get better at keeping your customers around.

customer satisfaction infographic

This infographic was originally published on Kissmetrics.

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Sean Work

Sean Work is the VP of Inbound Marketing here at Crazy Egg. You can follow him on Twitter @seanvwork. You can listen to his podcast "Worketing" on YouTube or SoundCloud.

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