Infographic: The Cost of Customer Satisfaction & What it Means for Your Business

by Sean Work

Last updated on July 24th, 2017

Lost customers.

Lost revenue. EEK!

Increased competition. Oh no!

It has been said that it costs six times more to recover a lost customer than it cost to acquire them in the first place. With that said, take a look at the infographic below to learn how you can get better at keeping your customers around.

customer satisfaction infographic

This infographic was originally published on Kissmetrics.

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Sean Work

Between rocket science and space shuttle design at Boeing and NASA to building the Kissmetrics blog to 1 million monthly readers, I’ve also helped dozens of online businesses with PPC, SEO, and Conversion Rate Optimization. If you have any questions about generating success online, write me a question now at


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