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VoIP headsets are essential elements of your VoIP system, so it’s important to choose the headset that supports your business’ specific needs. We carefully researched and reviewed the best VoIP headsets based on their performance and features. We found that the Poly Blackwire 720 is the best choice for most businesses, thanks to its wireless capabilities and performance-enhancing technology. We’ve also highlighted other options that are ideal for specific needs and situations.
The Best VoIP Headset for Most
The Poly Blackwire 720 delivers the quality performance that most businesses need. It’s equipped with essential features like Bluetooth technology and a noise-cancelling microphone. Enhanced features like automatic audio adjustment also make it easy and enjoyable to use.
This headset is designed to maximize productivity, and smart call transfer ensures an optimal call experience for both customers and staff. With cushioned ears and a durable headband, it’s designed to support significant use, making it an ideal investment for most businesses.
The Best VoIP Headset Options to Consider
- Poly Blackwire 720 – Best for Most
- Logitech H390 – Best for Businesses on a Budget
- Logitech H820e – Best for Long Hours on the Phone
- Poly Savi 8220 – Best for Wireless Use
- Jabra Evolve 75 MS – Best for Busy, Loud Environments
When It Makes Sense to Invest Into a VoIP Headset
If your business is considering or has invested in a VoIP service, then it’s essential to also invest in a quality VoIP headset. These headsets are designed to work specifically with VoIP technology, whereas a traditional phone cannot.
In addition to taking calls, VoIP headsets are versatile enough to also support streaming music and hosting or participating in webinars and conference calls. They’ll become tools that are used for many purposes, so it’s important to choose a headset that offers the versatility and functions that matter most to your business and employees.
#1 – Poly Blackwire 720 — The Best for Most
The well-rounded Poly Blackwire 720 falls into the mid-range in terms of cost, but its comprehensive capabilities make it a top choice for most businesses.
This versatile headset connects to a PC with a USB cord. It’s also equipped with Bluetooth technology to easily connect to a mobile home. It’s compatible with both Windows and Mac OS, so it’s suitable for nearly any office, no matter the operating system used.
This headset is designed for superior call clarity. Noise-cancelling microphones ensure clear conversation, and digital signal processing ensures that voices sound natural. The headset also features dynamic EQ that will automatically adjust audio settings, so employees can naturally and seamlessly switch back and forth between calls and music streaming.
The headset is also equipped with technology for overall ease of use and quality experiences. Smart sensors mean that employees can answer a call by just putting the headset on. The headset also has smart call transfer capability, automatically routing calls from a mobile phone into the headset when an employee puts the headset on. There’s no manually switching calls to worry about or waste time on.
While it features a compact style, the headset is fully equipped with controls and features that most businesses need and value. A call answer and end button, mute button, and volume adjustments allow for precise call control. The metal headband is durable, and soft ear cushions can fold flat when in storage. The USB cable is detachable for less bulk.
One of the highlights of this headset is the lights on the ear pads. When in use, the lights are activated, so colleagues can tell at a glance that an employee is on a call. This makes for fewer call interruptions and enhanced call professionalism.
With a 10 hour talk time and up to six hours of listening time, this headset delivers the performance that most businesses need. You can get the Poly Blackwire 720 on Amazon for $215.59.
#2 – Logitech H390 — The Best for Businesses on a Budget
Investing in VoIP headsets for a business doesn’t have to be expensive, as proven by the Logitech H390 Computer Headset. Coming in at just $24.99, this headset still offers plenty of functionality, making it a top pick for businesses on a budget.
This plug-and-play USB headset is simple to use, but it delivers clear calls. The noise-canceling microphone helps to block out background noise, and the headset is suitable for voice calls, webinars, and more. Drivers enhance digital music and calls.
While it lacks wireless connectivity, the headset does have a 7.64-foot-long cord, giving staff the ability to stand up, stretch, and even walk around. The microphone is adjustable for the optimal voice capture position, and it also tucks up against the headset when not in use for minimal bulk.
It’s easy to quickly get this headset set up and running. The USB-A connector plugs into any computer, and there’s no need to install any software. The simple design makes the headset easily accessible, even for employees who are new to VoIP.
Plenty of additional features contribute to comfort and overall ease of use. The adjustable headband features padded ear cups for maximum comfort. In-line headset cord controls include a mute button and volume adjustment that are always within easy use.
While this headset lacks some of the specialized features and functions that you’ll find with other options, it includes everything needed to effectively make and answer calls. Its budget-friendly price makes it ideal for businesses that are just getting started with VoIP or that need to equip a large number of workstations.
This headset is backed by a two-year limited hardware warranty.
#3 – Logitech H820e — The Best for Long Hours on the Phone
The Logitech H820e is a wireless headset designed for long hours of use. Its range of up to 300 feet gives employees plenty of versatility in terms of where they work, and it delivers up to 10 hours of talk time, perfect for busy call days.
The headset is also designed for maximum comfort during long webinars and conference calls. It features a padded headband and replaceable ear pads. Noise-canceling technology increases call quality.
Its design is also ideal for busy offices. The LED lights on the headset let colleagues tell at a glance when employees are on the phone, reducing call interruptions. The headset also automatically pairs with an H820e dock, so if employees often switch desks, the headset will accommodate.
Additional features make for increased ease of use. An acoustic echo cancellation optimizes call quality. On-ear answer and end and volume buttons give precise control. The buttons are raised for easy location by hand. The adjustable boom is also equipped with a mute and unmute button.
This versatile headset is suitable for Windows Vista, Mac OS, and Linux systems. It’s backed by a two-year limited hardware warranty.
The headset costs $199.99 to $229.99, depending on whether you choose a dual or mono earpad design.
#4 – Poly Savi 8220 Office Wireless Headset — The Best for Wireless Use
The Poly Savi 8220 Office Wireless Headset delivers impressive versatility and flexibility, allowing staff to work when and how they like to work. This wireless headset is designed to go with you, thanks to its 590-foot range and Bluetooth technology.
Its three-way connectivity allows you to conference on up to two devices simultaneously, so you can choose your computer, desk phone, or mobile phone. The headset will transfer audio between your phone and the headset with a single button push.
Its technology also ensures optimal call quality. Close conversation limiting noise cancellation makes for distraction-free calls. Call controls include answer/end, mute, volume, and power on/off buttons.
This headset offers up to 13 hours of talk time, as well as up to 50 hours or standby time, which is more than enough to cover long shifts. The battery recharges in three hours, but with the hot-swappable battery option, employees can enjoy unlimited talk time.
The 8220 is the standard stereo headset, but you can choose from others in the 8200 series. The 8210 is the same headset, just with only one earpiece, while the 8240 and 8240 UC are convertible, clip-in earpieces.
The 8200 series starts at $309.95 and the Poly Savi 8220 is $459.95.
#5 – Jabra Evolve 75 MS — The Best for Busy, Loud Environments
The Jabra Evolve 75 MS Wireless Headset is designed specifically for those noisy offices. The active noise cancellation helps to remove background noise, and it’s paired with a noise-canceling microphone for distraction-free calls.
The headset’s Bluetooth connectivity even allows staff to step into another room if things get too loud. The dual Bluetooth connectivity supports two devices simultaneously and features a 100-foot range for plenty of versatility.
Designed for busy offices with long hours, the headset features a battery life of up to 18 hours for talk. Its short two-hour recharging time means the headset supports even the most demanding schedules. The headset includes a USB cord, allowing you to charge as you use the product.
This headset features a comfortable design for easy wear. It also features a busy light, alerting other employees when colleagues are on the phone to help minimize interruptions.
The Jabra Evolve 75 MS starts at $293.00 without the charging stand.
Methodology for Choosing the Best VoIP Headsets
Choosing the right VoIP headset depends on the factors that are most important to your business. No headset is one-size-fits-all, literally or figuratively, and the right headset for your business may be entirely different from the headset that’s best for another business.
When choosing the headset that’s best for you, it’s important to consider the different factors and the benefits that the headset offers. We’ve used the following factors in determining which headsets to highlight in this ranking.
Call quality is an essential requirement for any VoIP headset. Poor call quality can lead to data input errors, dropped calls, and calls that are frustrating for both staff and customers.
Multiple factors contribute to overall call quality. Stereo sound and long-range connectivity can make for better call experiences. Adjustable microphones can enhance call quality for customers and clients.
Many headsets come equipped with noise-canceling technology. This feature is highly valuable in terms of the overall employee call experience. In a busy space with an open-office plan, noise-canceling technology is a must.
A business can invest in a top-quality VoIP service that offers excellent call quality and uptime. But pairing that service with a low-quality headset will detract from the overall call quality, negating the investment in a great VoIP service.
Call Volume and Overall Use
Your needs in a headset that will be used a few hours a day will differ from what you need if you use a headset eight or more hours straight each day. Both are potential scenarios in today’s businesses, so it’s important to choose the headset that’s right for your call volume.
On the lower use side, a headset with basic functionality and comfort will suffice. With more time on the phone, comfort capabilities like generous padding and precise adjustability become more important.
Wireless technology also becomes more appealing, but it needs to be backed by a battery with a charge capable of handling an increased call volume.
Other features like on-ear controls, including mute and unmute buttons, also become more valuable when the headset will be used regularly or even constantly.
A single headset may need several capabilities to be effective in a business. A business that purchases the same headsets for all employees will expect that the headsets are adjustable enough to accommodate different head sizes, while also staying comfortable.
Wireless capabilities also play a role in a headset’s versatility. If wireless functionality isn’t offered, then we recommend choosing a headset with a long cord to allow for multiple setup options no matter what an employee’s office layout.
Ease of Use
From setup to automatic Bluetooth connectivity, factors that make a headset easy to use can enhance its performance and drive employee productivity.
Choosing a headset that offers a fast and simple installation can help ensure that employees are able to start using it quickly.
Controls mounted to the headset can also help to streamline its use, creating an intuitive operation that even employees new to VoIP usage can quickly pick up.
Investing in a quality VoIP headset can help you to make the most of your VoIP service, but no one headset is perfect for every business. Depending on your business environment and needs, certain headsets might be a better choice. We found that the Poly Blackwire 720 was highly versatile and equipped with the functionality that most businesses need. If you’re looking to optimize your wireless range or are shopping on a tight budget, then another headset might be a better choice. No matter which headset you choose, be sure to think about how your employees will be using it and what types of functionality are the most important.