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Telemedicine software is the software or platform used to connect with patients or clients for healthcare purposes. We spent countless hours reviewing over 30 pieces of telemedicine software to determine the best of the best. As a result, we concluded that Mend was the best for most due to its ease of use and reliability.
The Best Telemedicine Software for Most
The best telemedicine software for most is Mend. It’s an easy-to-use and reliable tool that simplifies things down as much as possible, successfully reducing missed appointments. With a full suite of features, including voice and video calling, SMS appointment reminders, and various helpful survey options, there’s a strong focus on patient engagement.
Practical features such as AI that can predict missed appointments and the fact there’s no software to download to get started help it to feel like a solution that’s both forward-looking and straightforward. We think it’s a more than worthy investment for most.
The Best Telemedicine Software Options To Consider
- Mend – Best for Most
- Doxy.me – Best for Fast Patient Onboarding
- VSee – Best for Developers
- Quenza – Best for Mental Health Practitioners
- swyMed – Best for Emergency Care Providers
When It Makes Sense To Invest Into Telemedicine Software
With the pandemic so near in recent memory, there’s a clear example of when you’d want to invest in telemedicine software: when patients simply can’t come to you in person but still need your medical services, or at least your medical advice. And this situation will last well beyond the pandemic, just on a smaller scale. Just as there will always be employees who prefer remote work to office work, there will also always be patients who feel more comfortable talking to their physicians remotely than coming in to your practice location.
If you’re needing to serve your patients remotely, or if you’re looking to expand your services and marketing efforts to connect with new patients who want remote services, then investing in telemedicine software will make sense for you.
It will also make sense if you’re a smaller medical practice that focuses on consulting and advice rather than inpatient or outpatient services, since the nature of your work lends itself to telemedicine. Mental health professionals in particular can take great advantage of this by allowing clients to stay in the comfortable environments of their homes for therapy sessions.
#1 – Mend – The Best for Most
Mend is all about making things simple, and that’s why it’s the best telemedicine platform for most. Throughout the ongoing pandemic, consistent care must be maintained, and this is something that Mend has continually offered its users with its fully-featured and reliable telemedicine suite.
What helps Mend to stand out is that it’s a complete telemedicine solution. In other words, it’s able to solve a variety of problems, from no-show rates to front-desk bottlenecks. It does this through its features, known as modules.
For example, within a few simple clicks, the platform creates a secure connection to share videos, files, and photos. Patients can use any phone, tablet, or computer they wish since logins or any other software aren’t required to complete the process.
The audio and video itself on the platform is HIPAA compliant, and patient data is HIPAA secure. An essential part when offering reimbursable health services.
On top of that are SMS and voice appointment reminders and easy-to-access links—the links allow patients to adjust their appointments 24/7 on any day of the year without interference.
We were also impressed with how effectively the software can collect patient intake and other vital forms. Mend can securely collect medical histories, insurance information, medications, reimbursable assessments, and even automate consents.
Suppose you specifically need to increase efficiency and profitability by reducing missed appointments and need a simple but powerful tool to do so. In that case, you probably don’t need to look further than Mend.
Although some of the most crucial features aren’t available on the first tier, you can get started for free. For the full suite of features, it’s $295 per organization per month for small practices, and you can request a free demo. There’s also an enterprise-oriented tier, but you’ll need to contact Mend for a custom quote.
#2 – Doxy.me – The Best for Fast Patient Onboarding
Doxy.me is the best telemedicine software if you need super-fast patient onboarding without added hassle.
Some telemedicine software and platforms make the setup process lengthy—this isn’t ideal for appointments that need to be ready to go as soon as possible. Certainly not in a world still dealing with a pandemic where speed is vital to help reduce the spread.
Doxy.me makes patient onboarding fast and easy, allowing you to create an account for free in minutes. You’ll be able to offer telehealth appointments as soon as the account is set up straight from a highly accessible central dashboard.
We’re talking about high-quality HD video and audio with no downloads, no plugins, and nothing else to install to get up and running.
The software works across the most popular browsers you’d expect, and most importantly, you’ll be able to see patients on the go using your preferred mobile browser. The speed at which all of this is achievable is noteworthy.
We like the patient queue feature that allows you to see when your next patient has checked in, and there’s the option to switch between patients should you need it.
You can also personalize the waiting room with pictures and videos for your patients to enjoy while they wait. This feature isn’t exclusive, and you will find it elsewhere, but we found the personalization options here to be flexible and straightforward.
Best of all, Doxy.me is free to use.
On the starting tier, which is free to sign up for, you’ll have access to key features and unlimited video call minutes and sessions. The second tier naturally offers more and starts at $29 a month, but it’s fair to say that you get a lot on that first plan for free. The third tier comes in at $42 per provider per month, and a fourth custom enterprise plan is also available. Check out Doxy.me now.
#3 – VSee – The Best for Developers
VSee is the best telemedicine software for those that want to tinker around with things. It’s specifically a good option for teams with developers who wish to integrate telehealth services with a homegrown web application.
The reason is that VSee has an effective developer kit and application programming interface that’s essentially perfect for the developers on your team.
There are benefits to creating a custom telehealth application, including more control over the customer experience, and VSee helps to facilitate this need. It serves as the engine or tool to do so.
For example, the VSee API enables you to add things like one-click video calls or control the size of the window of the video. You’ll also be able to adjust file-sharing settings, how you manage users, and can send post-call surveys. All of this is definable the way you want.
The VSee Clinic itself is a pre-designed waiting room workflow that lets you embed the waiting room and patient queue as a button on your website or application you’re building.
It’s worth mentioning that VSee requires no servers and admin privileges, saving up to 10 times the cost of traditional video conference solutions.
VSee is also HIPAA-compliant and supports all kinds of telehealth workflows like virtual waiting rooms and triage centers—if you have the developers to program, then there are few limits here.
You can get started with VSee for free, with a range of features available straight away. The second tier gives you more with email and live chat support and comes in at $49 a month. There’s also an enterprise plan for larger companies that need it all.
#4 – Quenza – The Best for Mental Health Practitioners
Quenza is the best telemedicine software for mental health practitioners. It’s an online platform designed for online therapy sessions first and foremost.
Mental health practitioners have needed the right tools to conduct evaluations and monitor patient health safely during the pandemic. Still, even in the future, the post-pandemic world will turn to online solutions, and that’s where Quenza has stepped in to meet the demand.
With Quenza, therapists can keep their clients engaged and cut down on checking emails and other record-keeping tasks. They’ll be able to scale their practice if needed, and most importantly, store all of their client data securely.
Simple drag and drop functionality allows you to quickly build activities for clients like exercises, psycho-education, intake forms, and reflection prompts to keep them on track. You can even choose from a selection of prevalent science-based practices, assessments, and tools with premade activities.
You can also send out automated activities to clients without worrying about emails and can view responses and results to monitor and stay on top of client progress.
On the mobile side of things, the dedicated app allows you to receive a notification every time you send out an activity, and you can view to-do lists. You’ll effectively be able to keep track of clients wherever you are.
Quenza starts at $49 a month and goes up to $149 a month on the highest plan. The higher the plan, the more clients you can manage. A 30-day trial is available.
#5 – swyMed – The Best for Emergency Care Providers
swyMed is the best software on our list for emergency care. It’s a platform that focuses on provider-to-provider interactions, such as seen between a hospital and paramedic in the field.
The platform offers a mobile telemedicine solution that users can fit ambulances with to better respond to emergency calls. Naturally, a strong connection is required for these emergencies, and the platform has been designed to uphold a robust connection in both rural and mountainous regions.
swyMed also offers a free SDK and open APIs to allow users to integrate or customize the platform to existing workflows—a good option for those that need a modified solution.
On top of that, you can push and pull from HL7 compliant EMRs, collaborate with PACS systems, and integrate with Active Directory and other more traditional video conferencing devices.
There are HITRUST-certified data centers and AES256 encryption for every session—in layman terms: top-notch security.
The pricing for swyMed is only available via a specialized quote and includes a hardware fee for the Doctor on Tap (DOT) Backpack and a monthly operating cost, which will vary based on usage.
Methodology for Choosing the Best Telemedicine Software
Here you’ll find the most important factors you need to consider when choosing the best telemedicine software for you.
The experience your patients or clients receive is one of the most critical factors in telemedicine. After all, their experience will affect whether they’ll continue to come back, and ultimately whether you’ll keep generating revenue.
You’ll need to think carefully about how the patient will interact with the telemedicine software/platform.
For example, is it via the web or a mobile app? How will that shape their experience? You’ll also need to decide if the technology is for pre or post-operative care. Crucially, will the software allow you to incorporate patient feedback to reduce inefficiencies?
This factor will affect everyone, so take a good deal of time to think about it before making your decision.
Time To Implement
The truth is: some telemedicine implementation will take time, and depending on your needs, this can be critical. For example, integrating a telemedicine platform with an electronic medical record (EMR) system will take time.
Some telemedicine providers can take a few weeks to get up and running, while others can take a few months. Your practice may have multiple EMRs, which will take even longer.
On the other hand, you might not require EMR integration at all.
On the other hand, you might not require EMR integration at all. Video chat technology is a workaround for many as you can take a call and document it later. If the latter is you, this factor will be less critical, although it’s always worth knowing how long it takes to get started.
Scalability is an important factor, too, although it does somewhat depend on the size of your company.
For instance, you may be a small practice that wants to grow much larger and need the ability to scale accordingly when the time is right.
On the other hand, you could be a solopreneur, for instance, a mental health practitioner, and this might have less importance for you as long as you can serve a small number of clients. You might have no specific desire to scale.
Some will find this factor more important than others then, so think about how it affects you personally and decide from there—as with most things, planning for the future is key.
The telemedicine software available today is only improving, and there’s little doubt its progress has been greatly accelerated by the pandemic. If anything, now is an excellent time to invest in the software if it’s suitable.
For more specialist needs, mental health practitioners will find Quenza a wise choice, while swyMed is the best software for emergency care providers. If you need a more custom solution, then VSee is ideal for the developers on your team.
Whichever you opt for, be sure to think about your circumstances before investing.