Sitting on the phone listening to the same hold music over and over is very few people’s idea of a good time. Accordingly, if you…
Today's Eggspert
4 Rules to Join The Right Agents Together In A Call Group
A call group is a team of contact center agents that are grouped together to resolve incoming support calls based on certain criteria. This could…
Tailor Brands Review (2024)
Tailor Brands is an all-in-one business creation, management, and growth platform. It can help with everything from incorporating an LLC and creating a logo to…
What To Say In Every Call to Ensure Call Center Compliance
Every call made by every agent in your call center must meet stringent compliance requirements. Failing to do so even once can subject your business…
How to Record a Phone Call The Legal + Caller-Friendly Way
There are lots of reasons you might need to record a phone call: important meetings, interviews, over-the-phone training sessions, verbal agreements, or even to preserve…
Once Reps Master Call Handling, Sales Volume Takes Off
Call centers with high conversion rates and sales numbers have one thing in common: they all have well-trained agents with solid call handling skills. Whether…
How to Become a Good Call Center Agent and Get Promoted
Mastering the skills required to become a good call center agent is worth your while. With more remote call center jobs than ever before, skilled…
4 Signs You Need Overflow Call Center Services
Overflow call center services offer up their own customer service teams to handle incoming calls on another company’s behalf whenever its agents have too much…
4 Signs It’s Time to Outsource to an Ecommerce Call Center
Your business is expanding, which is great. But if you can’t keep up with an increasing number of emails and phone calls, it might be…
How to Enable Call Center Gamification and Not Irk Agents
Gamification can be a great way to help call center agents hit their KPIs and boost a call center’s overall metrics, but the wrong approach…