If you’re looking to outsource your customer service operations, then finding the right call center to meet your needs is mission-critical. Likewise, if you’re looking…
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Call Center Integration: You Only Need to Unite 3 Systems
Most call center solutions offer a wide range of integration options. Just a few examples include ticketing systems, ecommerce, social media, and email integrations. But…
What Call Blocking Doesn’t Stop and What To Do About It
Call blocking technology can help fight off scammers and other unwanted telephone calls, but it still has its limitations. For one, it doesn’t stop scammers…
4 Call Deflection Strategies (and the One You Should Use)
Nonstop customer calls can quickly strain your customer support resources and leave your customers feeling underserved and underappreciated. That’s why you need to have a…
How to Stop Calls the Do Not Call List Doesn’t Ban
Since 2003, the National Do Not Call Registry has prevented telemarketers from pestering Americans with unwanted calls. The registry tells registered companies which telephone numbers…
Call Center Coaching Futile? You’re Training Not Coaching
For many call center managers, there comes a time when their coaching doesn’t seem to be bringing the results like it used to. Naturally, they…
Should You Port Number to Google Voice? No. Here’s Why
Porting a number to Google Voice involves transferring your phone number from your current carrier to Google Voice’s cloud-based communications platform. It’s a modern solution…
5 Call Center Statistics That Say The Stigma Is Changing
When most people think of call centers, they tend to think of some negative stereotypes—and they wouldn’t be entirely wrong. The work environment can be…
The 6 Best Ways To Measure Call Center Service Levels
No matter which of the 23 kinds of call centers you operate, your customer service performance levels are critical—which means knowing how to measure them…
14 Call Center Scripts That Guarantee Customer Satisfaction
In the world of call centers, the difference between a frustrated customer hang-up and a satisfied resolution often comes down to just a few words. …