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Free 30-day TrialConversational IVR: Do Callers Really Want to Speak Freely?
The idea behind conversational IVR is simple: a customer speaks naturally to the IVR as they would with a real agent, and the system understands…
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Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one minute. Of course,…
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There’s no shortage of challenges that call centers face each day, and all of them are important in their own right. However, the following four…
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The sheer amount of data associated with an ecommerce store can be highly intimidating, but its collection and analysis are also vital for any ecommerce…
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A dropdown menu is a graphical user interface (GUI) element on a website that reveals additional navigation options whenever a user clicks on or hovers…
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Five9 is an enterprise-level call center as a service (CCaaS) solution that works best for organizations with over 1,000 agents. It’s a cloud-based system that…
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If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super straightforward. There’s a…
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We recommend Genesys for call centers with at least 1,000 agents who provide omnichannel support through phone, live chat, text, and social media. It’s infinitely customizable…
IVR Analytics: Metrics That Say Your IVR System Is Working
When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs. But how do you know…
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Talkdesk is a cloud-based contact center solution that shines for its customization options and built-in quality management features. We recommend it for contact centers with…
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