Help Center

General Questions About Crazy Egg

1. Why should I use Crazy Egg?
2. Can I track multiple domains?
3. What's this heatmap thing I've heard so much about?
4. What makes Crazy Egg different from all the other analytic services out there?
5. Can Crazy Egg track my entire site?
6. Does CrazyEgg track iframe and/or flash objects?
7. Does Crazy Egg work with secure (https) sites?
8. What happens when I reach my visit limit?
9. What if I need more than 250,000 visits per month?
10. Will each page require a different tracking code?

Billing Questions

1. Is there a contract or long-term commitment?
2. How can I see my billing info?
3. Will I get monthly receipts?
4. How can I cancel my account?
5. Can I reinstate a canceled account?
6. Can I pay by invoice?
7. Can I prepay instead of paying monthly?

Setting Up A Page to Track

1. How do I set up tracking for a brand new page?
2. How long should I track my page?
3. Can I track a page that requires a login?
4. I lost my code - what do I do?
5. How do I download my reports?
6. How do I track every page on my site?
7. Can the length of tracking a page be changed?
8. How do I set up position based tracking?

Using the Crazy Egg Dashboard

1. I've loaded my dashboard page, but I'm really confused. What does all of this mean?
2. Why would I need to delete a test?
3. What do "Test a new version" and "Update this snapshot" do?
4. How do I add a new page to track?
5. How do I know how many visits I have left on my account each month?
6. Can I rearrange the order of my snapshots?
7. When do my monthly visits reset?

Viewing Results

1. What is the heatmap?
2. How do I find the heat map?
3. What are all these round buttons doing on my overlay?
4. What is the list view?
5. Why is my data showing as "not visible"?
6. Why are my rollover images being marked as 'not visible'?
7. What is that cog widget icon in the top right menu?
8. How can I set up the campaign source info in the confetti view?